My account has been hacked

Facebook account hacked. No customer support from Facebook. Unable to contact Facebook. Im sure Im not the first person to be hacked. Facebook needs better solutions team if they actually have a solutions team.
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ID
#3882423 Review #3882423 is a subjective opinion of poster.
Location
Manvel, Texas
New Reviewer

Iam locked out of my account and it got hacked

I was contacted by someone said that I won money and so I gave them info and then account was hacked and locked out of it and now I have no access to my old email and they changed my number on my account and devices so I can't get on and some how they had a pic of my ID

User's recommendation: If u won on Facebook its a scam.

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ID
#3882419 Review #3882419 is a subjective opinion of poster.
Preferred solution
Access to my account and close or deactivate my old account
New Reviewer

My account has been disabled

I bought a new phone and was setting it up over wifi connection and tried to log in to messenger before my phone was set up to make receive calls or texts and my account was disabled due to suspicious activity I don't have a photo of but I have a birth certificate how can I unlock my account
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ID
#3882230 Review #3882230 is a subjective opinion of poster.
Location
Baltimore, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service SUCKS!!!

My account was hacked and I cannot log back onto my account when its asking to put in a call generator there is no cool generator there is no customer service how am I supposed to get back into my account do I need to delete my account and start over again I do not want to do that and I should not have to do that poor service very poor poor service

User's recommendation: My account was hacked and I cannot log back onto my account when it’s asking to put in a call generator there is no cool generator there is no customer service how am I supposed to get back into my account do I need to delete my account and start over again I do not want to do that and I should not have to do that poor service very poor poor service.

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ID
#3882175 Review #3882175 is a subjective opinion of poster.
Location
Tacoma, Washington
Cons
  • Customer service sucks
Preferred solution
I would like to get into my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service quality sucks

Facebook - Customer service quality sucks
My card is being charged n Id like to get a refund and remove my card so that my card wont keep getting charged
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ID
#3882088 Review #3882088 is a subjective opinion of poster.
Location
Massapequa Park, New York
Loss
$45
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Disabled ads but no idea why

disabled ads but no idea why, looking to have it reinstated. i have ran ads before with no issue now i'm disabled. its frustrating as i appealed and nothing ever happened. the guide for reactivating was useless and there is never any where to contact them for it to be corrected.
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ID
#3882066 Review #3882066 is a subjective opinion of poster.
Location
Lincoln, England
Pros
  • Reach
Cons
  • Never any response from an actual person
  • Policed beyond reproach
  • Solutions
Preferred solution
re activated

Problem with canceling my ads

You did NOT help me. You didnt answer your phone! I was looking for someone to assist me in stopping my campaign ads which I thought I did but I am still being charged!

User's recommendation: No never.

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ID
#3881662 Review #3881662 is a subjective opinion of poster.
Location
Franklin, Michigan

Didn't do anything give an answer.. very shoddy experience

Facebook made up some spurious comment that some was using my account, I gave trued through various means to get sorted but of course get nothing...the e-mail address is no longer in use, the reason why they won't do anything as they too thick to deal with.

User's recommendation: Don't waste your time you won't get any help..

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ID
#3881650 Review #3881650 is a subjective opinion of poster.
Location
Colchester, England
New Reviewer

Account authorizationit

Original review updated by user Aug 23, 2022
I tried to call Facebook and they said they don't have phone customer service at this time and that was just horrible because I needed to log into my account and it will not let me and I need this physical help dont try calling just make a new Facebook account
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ID
#3881540 Review #3881540 is a subjective opinion of poster.
Location
Upper Darby, Pennsylvania
Pros
  • You can talk to friends
Preferred solution
Reactivate my account because you guys made a mistake I only have access to multiple accounts because of my cousin giving me access to hers and she needs supervision

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have been going on circles for 3 motnh about to close my business because there is no one to talk to. i guess suing facebook and going to court will be the only choice left

send thousands of emails and explained my issue everydqy for 3 months and i am completely stuck paying for platforms and facebook never respods.
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ID
#3881504 Review #3881504 is a subjective opinion of poster.
Location
Tel Aviv-Yafo, Tel Aviv District
Loss
$60000
New Reviewer

Scam on market place , paid but haven't received the item

Facebook - Scam on market place , paid but haven't received the item
Facebook - Scam on market place , paid but haven't received the item
I have paid the item , but never received the item and the sender blocked me and given me the wrong tracking no
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ID
#3881199 Review #3881199 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund

Locked out account

I have the person who is trying to take over my facebook page, and Facebook not willing to help. Seriously need to get on top of these hackers. Because I have 2 factor they can't get in but why is Facebook acting like they can't do anything to help? Insane this is

User's recommendation: Change passwords often.

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ID
#3880854 Review #3880854 is a subjective opinion of poster.
Location
Carpentersville, Illinois

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Verified Reviewer
New Reviewer

Resolved: Disable Facebook account

Disable Facebook account
Disable Facebook account
Update by user Aug 23, 2022

Company fixed the issue and I have been provided with full refund.

Update by user Aug 23, 2022

Please recovery Facebook account

Original review posted by user Aug 23, 2022
Hi Facebook teams disable my account please recovery This account please recovery0342065**** Asad Mughal

User's recommendation: Mohammed Hasnain.

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Resolved
ID
#3880835 Review #3880835 is a subjective opinion of poster.
Location
Samalkha, Haryana

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Verified Reviewer
New Reviewer

Widows account deleted

Facebook - Widows account deleted
My account was hacked & the hacker posted pedophilia photos. 29 days of contacting FB via every method available to me (email addresses I found on the internet since my account is locked and in review requested status since July 26). NO RESPONSE - not on the review,...
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1 comment
#2238879

Is your issues resolved yet?

ID
#3880426 Review #3880426 is a subjective opinion of poster.
Cons
  • No way to contact them after being hacked
Loss
$10000
Preferred solution
I want my full profile restored - photos, journal entries, tags, EVERYTHING!!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account is block3d

Facebook - My account is block3d
My account is been blocked, I been trying to get help since last week unfortunately never happen I got transfer to a phone number that was a. Scame
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ID
#3880423 Review #3880423 is a subjective opinion of poster.
Loss
$1300