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New Reviewer

Hacked account

i called their customer service number only to be bounced around by their automated system. The end result, the recording says tech support is not available then disconnects!!!

User's recommendation: if you need customer service FORGET IT!! They dont help you with anything! no conversation with a human to help you.

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ID
#3867035 Review #3867035 is a subjective opinion of poster.
Cons
  • No help whatsoever
  • No human to talk to
  • No email addresses to help you
Preferred solution
I want my account back!! why do i have to pay someone to recover my account when they can do it themselves?

Name change

I want to change my name and it wont let me. I changed it and it said I cannot change back. Please instruct on how to do

User's recommendation: Good.

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ID
#3867027 Review #3867027 is a subjective opinion of poster.
Location
New York, New York

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New Reviewer

Account suspended

My account was suspended over what Facebook said was against community standards. What I posted was not saying what they are suspending my account for. I had 30 days to fight it, and they keep saying they are sending me a code by text message. I never get the code! It only lets me ask them to resend the code so many times every 24 hours. I go to the help center and all I get is change language in or log out. I'm gonna going to lose years worth of memories shared with family and friends! Even my wedding photos!

User's recommendation: Keep copies of your photos and videos on discs.

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ID
#3867018 Review #3867018 is a subjective opinion of poster.
Preferred solution
My account restored

Marketplace not letting me list

No me permiten publicar en marketplace.no se la razón x lo cual quisiera saver cual es el problema mi número es 801557****
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ID
#3866969 Review #3866969 is a subjective opinion of poster.
Location
Lakewood, California

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New Reviewer

My account was suspended

My account was suspended and am trying to disagree but it couldnt how can you please help me to disagree on my account
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ID
#3866921 Review #3866921 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

Hacked

My Facebook got hacked about 6 months ago and still havent got fixed this is very Embarrassing and not right this should of got fixed.
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ID
#3866886 Review #3866886 is a subjective opinion of poster.
Location
Richmond, Texas
Preferred solution
For my Facebook to get fixed

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New Reviewer

My acct was hacked and I can't recover it

Facebook - My acct was hacked and I can't recover it
Facebook - My acct was hacked and I can't recover it
Facebook - My acct was hacked and I can't recover it
Facebook - My acct was hacked and I can't recover it
Facebook - My acct was hacked and I can't recover it
Facebook - My acct was hacked and I can't recover it
Still haven't been able to open. When I try it starts blinking black and white, or allows me to put my password in...then it goes to another step (that I was told the hacker had to have added). So, I'm still out and I got a 29 day freeze because of something that was...
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ID
#3866773 Review #3866773 is a subjective opinion of poster.
Location
Riverview, Florida

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New Reviewer

Can't log into Facebook with my new phone

I got a new phone and try to login to Facebook and was unable to even with my ID and password so I dont know whats going on can you please help me
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ID
#3866693 Review #3866693 is a subjective opinion of poster.
Location
Lexington-Fayette, Kentucky
Preferred solution
Look into log into my Facebook account that I can’t log into at the moment

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New Reviewer

I was hacked. Need my messanger unlocked. Family member passed away

Facebook - I was hacked. Need my messanger unlocked. Family member passed away
Facebook - I was hacked. Need my messanger unlocked. Family member passed away
My face book account has been locked since May 23, 2022. I tried to send in a copy of my driver's license but it won't accept it. What is the next step in getting the account unlocked. My messenger says u r blocked temporarily from sending. I need this unlocked. Have had 2 deaths in the last 2 weeks. One out of state. I need it back. What's the next step. Thank u
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ID
#3866538 Review #3866538 is a subjective opinion of poster.
Preferred solution
To get my face book. My messenger unlocked. Have had 2 deaths and can't communicate with family members without messanger
New Reviewer

Can't access my original account

Instructions on how to send ID not useful no email to send it to. Phone # message : we don't offer help. Running in circles. Tried to setup FB on new Ipad wouldn't accept password. My other devices were connected to original. Created new FB inadvertently on Ipad. Now unable to log onto original on my devices.
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ID
#3866511 Review #3866511 is a subjective opinion of poster.
Location
Yuma, Arizona

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Verified Reviewer
New Reviewer

My Facebook got hacked yesterday

My email address is sheilaWillis59@***.com my face book got hacked and is being hailed for ransome. You can check to know I'm in WV. And have had it for years. I try to reset it. With my Id and email. You keep sending the code to the man that hacked me. I need help please.

User's recommendation: Have a number to call and get a real person to talk to. And don't try to charge for it.

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ID
#3866494 Review #3866494 is a subjective opinion of poster.
Preferred solution
My Facebook pageMy Facebook page wasMy Facebook page was hackedAndAnd the manAnd the man is wantingAnd the man is wanting to charge me

Wasn't able to contact anyone.

Harrasement, personal threats from someone I met on FB dating site. Already hacked my account and claimes to do it to many
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ID
#3866451 Review #3866451 is a subjective opinion of poster.
Location
Dallas, Texas

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New Reviewer

Loss of access to my old account

My phone was broken and I lost access to all emails and passwords. I have a new phone number now. My hard drive went out on my computer. I lost access to everything and Facebook and google can do nothing to help me recover it!!!

User's recommendation: Very unsatisfied.

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ID
#3866390 Review #3866390 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Cons
  • Very little customer service help
Preferred solution
Help accessing my account
New Reviewer

Facebook jail

Why am I in Facebook jail I haven't done anything to Facebook this is the 5th time Facebook cut me off it does stupid stuff plus you have lady's selling them selfsame for sex and you don't do anything
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ID
#3866321 Review #3866321 is a subjective opinion of poster.
Location
Port Orchard, Washington
Preferred solution
Fix my Facebook jail

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New Reviewer

Same one ues my personal photos pls help me

Same one ues my personal photos pls help My photo has been wrongly posted on Facebook, please fix it
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ID
#3866244 Review #3866244 is a subjective opinion of poster.
Location
Medina, Medina Region