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1.4

I believe my account was hacked on the 28th Nov , via an email , they accessed PayPal from there as well as eBay and twitter .Paypal was the first to notify me that something was wrong , when I tried to sort with face book .at the start I got " there would be lengthy delay in review due to COVID-19 " after nearly 5 days all I got from face book was my account had been deactivated as it went against community standards , there was no chance to question or deny , just tried judged and executed , I did nothing to go against community standards , I'm a grandmother , who sews and cooks , and shares funny memes , PayPal , eBay and Netflix were easily contactable , and all issues were dealt with immediately , no COVID-19 delay to be seen or used as an excuse . I have lost 13 years of memories , photos , contacts ,

User's recommendation: be very aware of the cons to link paypal , phones ebay , with anything facebook ,

Product or Service Mentioned: Facebook Account.

Monetary Loss: $79.

Preferred solution: re activate my face book page .

Facebook Pros: Keeping memories alive, Keeping in touch with family anf friends especially during covid, Finding lost family friends and pets.

Facebook Cons: Zero customer service, Lack of contactable persons either by phone or email, Inability to stop numerous hackings, Business being greatly affected after being hacked.

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#1969456

paypal refunded me , without me even having to ask ,, as for face book , I have repeatedly emailed and contacted through every avenue I could find , there has not been the minutest correspondence from them , nothing , is there any other avenue you can recommend , I have tried several facbook complaint type pages , and no one there has any information , but there are many many people with the same complaints

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