Susan H Phl

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Verified Reviewer

Identity theft

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Updated by user Jul 27, 2021

Still no resolution or help from Facebook. They simply don’t care.I tried again with Customer Service I need to hear a recorded message saying they can’t do anything about it and I should go to their webpage to check out my options.I don’t have options I have been severely hacked and any information I asked for goes to my hacker.Just yesterday I got notifications from my files that I have been hacked yet again, My Social Security number, banking information, medical records, passwords etc. had all been compromised.

Original review Jul 27, 2021
The auto record a message says they dont give customer support at this time. I have had my identity stolen, my Social Security number and medical records compromised I have written to Facebook numerous times and receive an instant email response that says theyre looking into it. To date nine months later still no response or resolution. I have no Facebook account I cant get into it and Im all over the dark web
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Pros:
  • Disinformation
Cons:
  • Facebook was hacked

Preferred solution: FB account stolen + my Msngr acct no help from FB all over Dk Web, my SS#, med records

User's recommendation: Your identity is very vulnerable on Facebook. If your identity stolen out of your account by a fake user they will give you no help at all

Dornee E

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Verified Reviewer

Account issue

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I have an account that permanently needs to be deleted. Im no longer married to this person and she changed the password to the account when we were getting a divorce.
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Jada B Tnm

Can't log in

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I have been trying to get into my account and for a month and I am not able to log in. I have tried submitting my ID, changing my password, multiple things and nothing will work. I have tried going through Pissed Customer and was hung up on.
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Preferred solution: Let the company propose a solution

Carmen L Epf

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Verified Reviewer

Account hacked

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Facebook - Account hacked
Facebook - Account hacked - Image 2
Facebook - Account hacked - Image 3
I opened an email that supposedly was from FB Team, but it was fraud and since then I have my Account hacked. It requests a code generator, which I can get since I can't log in. All my efforts and 5 ITS advice has been CEO... And, trying to get to FB for urgently help since in crisis seems ZERO as well. Need the code generator number rush!!! Need to access my account rush as well!!!FB
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Loss:
$2000
Pros:
  • Spread the word to the world
Cons:
  • No personal assistance when needed it is all ai

Preferred solution: Let the company propose a solution

User's recommendation: FB should be more diligent in taking personal attention to it's customer. Not all is AI.

Shaun I

Loading issue

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Nothing will load, my page, my groups, my notifications, my news, my market, nothing.... A week now this happens
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Preferred solution: Let the company propose a solution

User's recommendation: Not good

BRETT M Oqu

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Verified Reviewer
| map-marker Virginia Beach, Virginia

Unable to login, stolen account.

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My FB account was stolen after having it for 13 years. All my memories are gone. FB didn't respond after numerous attempts. Although a few days later, I received an email stating FB won't delete my stolen account due to it not being in violation of FB community. I provided my ID and still I have the fake account posting charity posts pretending to be me. UgH!
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Loss:
$100000
Cons:
  • All bad

Preferred solution: To get my account back.

User's recommendation: Constantly change password, don't accept invites to people you don't know.

Tonya C Oej

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Verified Reviewer

Hacked account unable to get any help at Facebook/No customer support!!

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My Facebook account was hacked and someone even changed my email so I am unable to recover my account. There is seriously no way to contact Facebook and I've tried EVERY viable option on their help/support site. Phone numbers don't work or they don't take calls, no email address, and no chat sites. I'm close to resorting to snail mail but am not super hopeful abouthat as well. >;;;;
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Parkville, Maryland

Marketplace

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Hi my Facebook page cruddy alston has been blocked from market place since the 6th and Im just trying to figure out whats going on I posted my brothers PlayStation for him and that was my first time ever posting I dont understand whats going on if it was reported I could have taken it down
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Aubrey D Tkz

Hacked Account

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Facebook - Hacked Account
My account was hacked last year and Ive been trying to get my account back since it was hacked. I cant access my account at all because they set up the code generator so all the codes to login are sent their phone not mine. I started a new Facebook account but I want my old one back being that all my friends and family are on that one along with messages. I still get the notifications to my email so the people on there are still very active but they dont realize that I cant say or do anything because its not longer me.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Enterprise, Alabama

NOTHING was done on my behalf when I went to them about not being able to login but I got 1 return email saying it was resolved. It was NOT

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I have been trying to speak to someone about NOT being able to login. I had one email message from them and I did what they asked but NOTHING was resolved.
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User's recommendation: Nothing gets resolved

Tyler H Wje

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Verified Reviewer

Page data

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Facebook - Page data
Facebook - Page data - Image 2
Facebook - Page data - Image 3
I've seen Facebook fact check conservatives for false or misleading info, but any fake democrat info gets to stay up. Don't lose your Gmail and change number there's no way to get back in it same with Google, they need to be more lenient or ask me the security questions I filled out, but they don't.
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Loss:
$50

Preferred solution: Let the company propose a solution

User's recommendation: Use tiktok

Kristin A Ssv

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Verified Reviewer

Annoyed

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Updated by user Aug 29, 2021

They still won't accept my state id as confirmation I am me.

Original review Jul 25, 2021
I had a Facebook account since 2012. I added a code authentication app to my profile and didn't activate the code generator properly and can never log in again. Not only that, but I sent them my ID card, birth certificate, social security number card (I think) my bank card with my name on it and all of these weren't sufficient. It's my account and I can't log into my account. You know how annoying that is??
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User's recommendation: I started a new Facebook and kept it simple but I'm still annoyed about my old account I haven't logged into since 2020

Jason P Xux

Cant log in

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It's telling me that Facebook has send me a code but I never get anything. This is very inconvenient and unnecessary.
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Preferred solution: Just to be able to long back into my account.

User's recommendation: Don't call the call center cause it doent work.

Laurel Vrj

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Verified Reviewer
| map-marker Corona, California

Can't log into my account

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My password is wrong. My email nor my phone number is on my account but Im using the same phone that I use to log in.
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Anonymous
map-marker Delhi, National Capital Territory Of Delhi

My account disable automatic .why

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I dont know why my account disable even I never done any wrong things pease into this and open my account!!
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