Frank G Dvw

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Verified Reviewer

Absolutely worthless customer service!!!

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My account got hacked and suspended, trying to recover. Facebook kept the OBVIOUSLY HACKED ACCOUNT and suspended my more than 10 year old account! The recovery process requires a MIT degree to navigate. Even after getting through this ridiculous process they denied my request to reinstate my account!
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Loss:
$10
Pros:
  • Connect with friends or family
Cons:
  • To easily hacked

Preferred solution: My original account being reinstated!

User's recommendation: Find an alternative way to connect with friends!

Tina B Hms

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Verified Reviewer

The reason for my review is because I have endlessly tried to contact someone with Facebook or Meta that could help me. I will not reinstall Facebook on my phone or my computer.

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My Facebook page was hacked well over a month ago and the person not only hacked it, but has hijacked it. Someone I dont know somehow was able to change my password and email on my Facebook page and since this has happened, there has been no one to help me and its very frustrating. After the second or third day, I realized my page was literally hijacked, and this person is posting things asking for money. I am getting details from people. I do know that are still entangled in my page to keep an eye on what the heck going on.
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Pros:
  • I loved being able to keep in touch with my family and friends because i live nowhere around any of them and it was a great way to keep in touch
  • Pros hey
Cons:
  • Should never be able to happen
  • For what a person was able to do to me

Preferred solution: I would like to receive help that a consumer/Owner of the page help to retrieve my page. Also, there needs to be a better way to contact and get help from an actual person through meta-or Facebook

User's recommendation: Do not rely on meta-or Facebook to be there to help you when something like this happens and your page gets hacked or hijacked

Nani Htz
map-marker New York, New York

My old fb has been hacked and they are using my children has bait and trying to scam my family

Im getting to much complaints about my old fb its been hacked over a year now and they are still trying to be me I havent used that account for a year and they are still trying to scam and use my children as bait Im scared I need that profile taken down NOW
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Franky W Bby

Please don’t close my business Facebook

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Please don’t close my business Facebook
Hi there I own wasabi Japanese steakhouse in plant city Fl for 10 years already but last year Facebook closed my business Facebook - wasabipc203@***.com please considering to reopen my Facebook as soon as possible because I really need it My business address is 203 W Alexander St Plant city Fl 33563 And Facebook email is Wasabipc203@***.com Thank you do much My cell is (917) 302-**** My email is: frankywu3009@***.com
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Preferred solution: Reopening my business Facebook

Anonymous
map-marker Warner, New Hampshire

They took me off from buying on marketplace

Being took off market place to buy or sell anything because I've never bought or sold anything on it before
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Ellen H Kor

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Verified Reviewer

You put me in facebook jail for no reason

I posted something over a year and a 1/2 ago. That I got off of your platform. And now you put me in jail 18 months later. That's ridiculous! I expect my Facebook to be restored back to Me, the picture was cute, and it was a Dang joke. And it should have never been on your platform to share. This is your bad, not mine.
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Preferred solution: My Facebook page and Messenger restored.

User's recommendation: If you're gonna restrict someone's account, do it at the point of posting. Not 18 months later, even people they're going to jail. Get a court date sooner than this, and there's no way to respond.

kina T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sb greatness keep getting into my account without authorization

every time I block or delete Sb greatness he ends up back on my page he is logging in on my Facebook from another phone with my old number he stole from me, I am terrified of this man. I want him off Facebook I have a police report on this person there real name is Brandon Starks can you please help me fix my Facebook please I would like for Sb greatness not to be able to get into my account.
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Preferred solution: i would like for you all not to be able to let others *** other people accounts so easy.

Jane B Ope

No help no response

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My page has been hacked and taken over and I can't get any help from anywhere I cant do anything I cant recover it also Money was taken from my PayPal account
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Loss:
$180
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newark, New Jersey

I don't have my Facebook number anymore

I don't have my Facebook number anymore
I don't have my Facebook number anymore - Image 2
Hello I my Latoya kettle,I have an account problem...can't love in my account because I no longer, have that phone number can you please send me some information so I can get in my Facebook account, thank you.
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Bonnie M Sgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Some one hacked my Facebook and I can’t login into it

Some one hacked my Facebook and I can’t login into it
Some one hacked my Facebook and I can’t login into it - Image 2
This morning I was getting on my Facebook and it didnt let me get in am always logged in and it ask me for my password its weird cuz I never log out of my Facebook so when I tried my messenger as will it was also not going in so I put my password and it didnt work so I want to know how to get my Facebook back and thats not my information I put on my Facebook so I know it got hacked so Im sending u the proof
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Preferred solution: My Facebook back

Virginia H Ktq

To memorialize a Facebook profile

My fathers Facebook has been hacked and he has passed away about 7 months ago and it really is upsetting my mother I need this resolved. I have tried to do it online but keep getting told I have no internet when I clearly do!
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Preferred solution: My father’s Facebook account memorialized so people can’t *** into it.

User's recommendation: To have better options to memorialize Facebook accounts.

Mag C Wnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

I need some one to get back to me as soon as possible plz & thank u this is serious I need help

A fake account has been made of me & I need it took down asap because its getting to my nerves Im being bullied behind a fake acc
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Yates Esh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Preston, Lancashire

Hacked account

My friends Facebook account got hacked and I didn't realize and I gave this person my details to my Facebook and my password I am wanting my account back as it has my son's birth date and other important things on there that I really need back so could u please log me back into my account BC I really don't want to make another one BC that Facebook account is really important to me BC I no longer have my son in my care
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User's recommendation: Don't fall for these scams like I did BC they can ruin your life luckily I blocked this hacker out of my account in time to lose money but now I can't get back into my FB account

Glee Xbr
map-marker New York, New York

You'll find out I'm only going to say it once you guys are really rude on Facebook when I speak my mind in regards of the media that you show if there's a problem with me speaking my mind speaking my

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Every time you guys put something on media you guys have something against me saying what I have to speak let me ask you this so whatever you put on media nobody's supposed to answer nobody's supposed to say their their truth is the truth hurting you that you have to block me is that how good Facebook is is that how good that that the owner of Facebook has to build a bunker to hide because he is disgusting despicable pathetic with money he don't need that money he needs to somebody needs to take that money and put it to good use because not even Facebook is good it's full of media with junk lies pathetic cheating how to steal from people how to kill people how to kill animals you're despicable and then you want to block me on Facebook you're pathetic the news will hear from this

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User's recommendation: Recommendation for future customers don't be on Facebook because I'm about to turn it in I'm about to hang it up because they're nothing but pathetic pieces of garbage okay because you can't speak your your truth the first amendment is that you can speak anything you want you can even cuss anywhere you want to because that is the freedom of speech freedom of speech to speak what you need to speak what you show about if we can't speak about what we see then don't show it

Jennifer M Deg

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Verified Reviewer

Nobody has reached out to help me resolve my issue with my hacked account!!!!!

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My account has heen hacked, for over a month now, I've been trying to recover it, but everything has failed, and I do not want to creat a new account, I will like to speak directly to a person. Thank you sincerely!!!
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Preferred solution: I would like to speak to someone to restore my hacked account, I can be reached at 8569051143

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