Unclaimed
Facebook
Reviews and Complaints
90.6M
CLAIMED LOSSES
88K
TOTAL REVIEWS
1.5M
PAGE VIEWS
774
ISSUES RESOLVED
Facebook Net Promoter Score (NPS)
-68
low
NPS
-100
100
- 13% Promoters
- 6% Passives
- 81% Detractors
Facebook's estimated NPS of -68 considered to be low. 13% of users would likely recommend Facebook to a friend or colleague.
Customer Satisfaction
Facebook Reviews
New Reviewer
Marketplace
I was banned from marketplace for selling a truck and I cant get anyone to talk to me about why. Ive done all the reviews and all and nothing has been done yet or I have yet receive a response.
ID
Preferred solution
Help with my problem
I’m having trouble with market place on Facebook and I don’t know why it’s under review and Facebook does not have a live person to talk to so you don’t have a choice but to email
I dont have much mot to say. I can never understand when a person runs a company but you can not speak to anyone.
ID
Location
Smiths Station, Alabama
Restrictions
He restricted my account for bullying when I'm the one that was getting bullied and all I did was reply now I can't do nothing on Facebook.1 I'm far from a bully I respect everybody I work I'm a respectable man and I have should not have my account restricted because somebody was cussing and threatening me I did not do nothing absolutely nothing
User's recommendation: Start reading into the comments before you restrict somebody's account.
ID
Location
Columbus, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBeen hacked
My old account was hacked and are still trying to scam my friends how do I delete old account to stop this happening again and again Ive tried everything but still cant delete old account that are still trying to scam my friends I need this stopped straight away please as my friends and me are now getting annoyed
User's recommendation: Do something about it.
ID
Location
Leeds, Leeds
Wrong email address on account
Someone hacked my messenger and sent request to all my contacts asking for money. I really do like messenger and now none of my friends trust me. People were calling me letting me know my account was hacked. Is there anything you can do to correct this situation and apologize to my friends and family
ID
Location
Columbus, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer