New Reviewer

Banned For sarcasm

I am a local chef, Someone asked for my recipe and as a JOKE I SAID I CAN TELL YOU BUT ID HAVE TO KILL YOU.

User's recommendation: don't bother.

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ID
#3758810 Review #3758810 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

My account was hacked and it's restricted.

Facebook - My account was hacked and it's restricted.
My account was hacked and is now restricted because of that *** and I cannot get ahold of anyone in order to restore my account
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ID
#3758052 Review #3758052 is a subjective opinion of poster.
Pros
  • Staying in contact with old friends
Cons
  • Ones identity stolen
  • No customer service
  • I am locked out of my account i have already
Loss
$500
Preferred solution
I would like my account restored and further measures taken to protect my account from threats in the future.
New Reviewer

Necesito recuperar mi cuenta de Facebook

Sigo todos los pasos q yoTú decir ahceNtumivo pruebaTamento nacíonep Unidcomoro páginastullellado en Derechoicoetravesura educarucacies fisicoCocansiiVanyoArcorespuestaun segundotuespiDelawareborrar mi señaIntaperoh miborrachínodosaberranteo...
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ID
#3754393 Review #3754393 is a subjective opinion of poster.
Location
Benito Juárez, Quintana Roo
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Facebook Customer Service

Update by user Jul 11, 2022

While it has been well over a month, Facebook has yet to contact me. Anyone that finds Facebook customer service reliable is a total psychopath.

Original review updated by user Jul 11, 2022
Account taken over completely and Facebook support is atrocious. Absolutely horrible and unreliable. Unresponsive and non existent. That is what you can expect from trying to contact anything related to Facebook and I have absolutely no positive feedback on the matter. Trying to contact someone is as useful as talking to a brick wall. You will get nowhere. I just wonder if it will take a lawyer and a case in court to get them to actually do something about it. Though twitter may be better on contacting you, I still want my account back. It is 11 years old.

User's recommendation: Never use Facebook for anything. Twitter is better in any and every way.

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ID
#3751552 Review #3751552 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • It is hard to contact facebook when there is an issue
  • No live support
Loss
$70
Preferred solution
Account recovery email without an expired link. My main email was notified, but the “secure your account” link is expired or unavailable.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Locked out due to phone service provider change

I have been using two-factor authentication for about a year. And I never imaged that because I changed phone service providers that I'd be not allowed to sign in. I still have the same phone number, so why does it matter which phone service provider I use? I have not had a problem like this with a banking or credit card providers who also use two-factor authentication. So why is FB the only service that has a problem with me changing my phone service provider. I'm still the same person. I still have to know my password. And even the VA will verify who we are through ID.me. So why can't FB?

User's recommendation: Don't use two-factor authentication with FB, because they don't know what they are doing.

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ID
#3747660 Review #3747660 is a subjective opinion of poster.
Pros
  • Connecting with people with various interests and science news
Cons
  • Ignorants and misinformation
Preferred solution
able to log in by turning off two-factor authentication or accept who I am as usual by my phone number and not by my phone service provider.

Poor response

I contacted them and the recording stated that they dont handle issues dealing with Facebook over the phone if you need assistance go the help link on any Facebook page and get assistance there. But my question is if you cant access your account how can you get any assistance to help you. That really poor support from Facebook.

User's recommendation: They need a customer service hotline to assist people with issues dealing with situations like this.

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ID
#3744636 Review #3744636 is a subjective opinion of poster.
Location
Baltimore, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shut down my account, won't tell me why and no recourse

Facebook - Shut down my account, won't tell me why and no recourse
Update by user Aug 07, 2022

I’ve sent emails and left reviews but I haven’t heard a thing from Facebook. Obviously they aren’t concerned one bit about their customers.

Original review posted by user Jul 08, 2022
Apparently I did "something" that went against their Community Standards, but I have no idea what it was. They emailed me and...
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ID
#3743517 Review #3743517 is a subjective opinion of poster.
Pros
  • Custom orders and sales
  • Good to keep in contact with friends and loved ones
  • Share information and articles with others
Cons
  • Customer service is garbage
  • Treated unfairly
Loss
$5000
Preferred solution
I would like to know specifically why my accounts were shut down and given the opportunity to resolve it so my accounts can be enabled again.
New Reviewer

Locked out of Facebook

Said they don't allow calls at this time, and they don't have email??? How are we supposed to get ahold of them? I'm really confused. I've been locked out of my Facebook for two days now and now my Facebook has been deleted. All the pictures of my daughter and siblings, gone family members are gone. What the heck Facebook!!! Any recommendations would be really helpful!

User's recommendation: Just don't use Facebook.

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ID
#3737027 Review #3737027 is a subjective opinion of poster.
Location
De Soto, Missouri
Pros
  • Great to talk to people
  • Connect with old & new friends
Cons
  • Social engineering
  • Customer means nothing
  • Account facebook help me
Preferred solution
My Facebook back!! Or atleast enough time to get the pictures of my daughter

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can't get into my account and Instagram

Facebook - I can't get into my account and Instagram
Facebook - I can't get into my account and Instagram
Facebook - I can't get into my account and Instagram
Facebook - I can't get into my account and Instagram
Facebook - I can't get into my account and Instagram
I have been locked out my Facebook account and Instagram bc of my two authentication facebook. I have been resting passwords and nothing. Someone has stolen money from me as well. I have prove. I have a few days til my both accounts be erased for good. Its been one week now, I cant get hold of my both accounts. Please help me.
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ID
#3734443 Review #3734443 is a subjective opinion of poster.
Location
Deerfield, New Hampshire
Pros
  • Good platform for communication
  • No inappropriate activities
  • Friend and family contact
Loss
$204
Preferred solution
Full refund
New Reviewer

Hackaccount

Facebook - Hackaccount
Facebook - Hackaccount
I try to enter to my account and someone enter and change my password and email and phone number. I need my access.
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ID
#3733300 Review #3733300 is a subjective opinion of poster.
Service
Fema Disaster Assistance
Pros
  • Basic
Cons
  • Not being able to call facebook or talk live with someone
Loss
$200
Preferred solution
Access to my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Login and account issues

First of all my name is Marie fromPennsylvania-- NOT Esker Noh from Ohio. He is the person that hacked my Facebook account and tried to scam me out of $300 and the leather jacket I was selling on Facebook marketplace.. Secondly, no the issue has not been resolved yet...
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ID
#3729982 Review #3729982 is a subjective opinion of poster.
Location
Brecksville, Ohio
Preferred solution
My account back and the ability to log into my account without having to go through a security check and having to put in a new code and password every time repeatedly, and still can't login to my Facebook account. Just Fix The Problem.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was hacked

Facebook - I was hacked
Havevnot been able to speak with anybody to help with my issue. Been trying for a couple days now and no response. Created a new password but when is asked for a generated code I never received it. It make me angry.
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ID
#3725497 Review #3725497 is a subjective opinion of poster.
Pros
  • I like my facebook family
Preferred solution
My original page back

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot access code due to my number being changed

Update by user Jul 31, 2022

I still haven't received any help from the company itself

Original review posted by user Jul 01, 2022
Good afternoon, my name is Sarah De Gagne, I cannot access my code to login to my new device because my number was also changed. My emails associated with my account are sarahdegagne@***.com and engageds@***.com, my old number is 613-985-**** but my new number is now 613-898-**** if you can please resolve this issue that would be greatly appreciated. Thank you
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ID
#3723176 Review #3723176 is a subjective opinion of poster.
Location
Ottawa, Ontario
Pros
  • Able to use messanger and speak to family
  • Locate lost friends and it just opens a world of knowledge
Cons
  • Login problem
  • 2 factor is a bust
Preferred solution
Help having my number updated so I can access my account on my new device

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need help getting my password

Facebook - Need help getting my password
Facebook - Need help getting my password
Facebook - Need help getting my password
Facebook - Need help getting my password
Facebook - Need help getting my password
Facebook - Need help getting my password
Update by user Jul 01, 2022

I actually have another Facebook account with the same name even though you're not supposed to because I wanted to try and get into it. My original Facebook pic is two black faces melting together and my second one says boss Lady

Update by user Jul 01, 2022

Nothing has changed, I haven't gotten any help with this issue

Update by user Jul 01, 2022

I still am not able to get into my Facebook account, I actually opened up another one with the same name even though you're not supposed to because I thought I'd be able to get into it. I actually sent myself a friend request but still no luck

Original review posted by user Jul 01, 2022
I've been trying for many months to get into my original Facebook account and with no luck. I don't have access to either one of the phone numbers I had down because my phone had gotten stolen plus I don't know my password for my Hotmail account,I desperately need help
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ID
#3722491 Review #3722491 is a subjective opinion of poster.
Product
Facebook Account
Pros
  • Good use of social networking
  • Communication tool
Cons
  • She is a thief
  • No active phone number
Preferred solution
Let the company propose a solution
New Reviewer

Someone hacked my Facebook

Someone hacked my Facebook
This person has information about my whole life and is terrorizing all my friends, i want my old Facebook deactivated please

User's recommendation: Dont give out any numbers to people haven’t talked to in while.

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ID
#3722012 Review #3722012 is a subjective opinion of poster.
Location
Fort Bragg, North Carolina
Preferred solution
Let the company propose a solution