Donyell S

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Verified Reviewer

Took money out my account

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Took money for ad but my account is restricted and Im not able to use my account or anything else so my money should not have been taken from my account and I didnt have any knowledge about it being taken out
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Loss:
$12

Preferred solution: Full refund

Kevin K Sdn

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Verified Reviewer

My debit card

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I cant enter in my debit card information so I cant use Facebook Pay. I had it in there before and than one day my debit card was not on there again. Now it wont allow me to use Facebook Pay anymore. I cant send my kids money on there anymore. I want to know the reason why I cant enter in my debt card on here anymore. Thank you Kevin Komorosky
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Preferred solution: I want to be able to use my debit card on Facebook Pay

Chris Mack T

Email about my account was hacked

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Well at this time still no results nobody has worked on my account I haven't got any response I'm tired close my account I end up calling all my friends that was on Facebook that my account was hacked and to be careful but I have a screenshot of a person's email when I to try to open minds trying to figure out why I couldn't get my password the emails address of the person who hacked my email account is on there yeah I would like to press charges if happened
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Preferred solution: Prosecute the person that *** the account

User's recommendation: Be careful Facebook media especially if it says items that are free or money that is free thank you

Jo H Wkf

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Verified Reviewer

Hacked can't log into Facebook. Log on goes to another person

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The Australian phone number is nit correct. Tried to log on. Wouldnt work. Tried to send message which was sent to another persons email. Tried again to send to phone number went to another persons mobile. Why cant I get gelp
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Preferred solution: My Facebook page back up & running

User's recommendation: Stay safe don’t use facebook

Edward C Cbr

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Verified Reviewer

Not able to access my account on Facebook?

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I have tried many ways to recover my account and it keeps asking me for the "authorization code"?? If I set one up, I don't remember It was 15 years ago! I've tried uploading 3 different IDs with photos but all get rejected after 12 tries??
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Pros:
  • Large audience
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

Dena A Kcj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Wentzville, Missouri

My sister account got hacked

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Facebook - My sister account got hacked
She can't get access to her account and there a lot of stuff got change, and she wants to close her account, but she cannot because she doesn't have any access to her account.
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User's recommendation: Close this account

Nsengimana M

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Verified Reviewer

I need your help please

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Facebook - I need your help please
Hey, I have spent almost 4years with out using my Facebook account in names Marvin Jordan kindly help me get it but cause I also forgot all the log ins like password and phone number
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Preferred solution: Assistance

User's recommendation: Trust and patience pays

Alexandrine C

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Verified Reviewer

Suspended account

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Facebook - Suspended account

I'm looking to someone who could help me, my FB page has been shut down because apparently one of my Instagram linked to my FB account doesn't follow the rules. But the Instagram account they mentioned is not mine, and I can't even log on it to send a report as mentioned because that account is a fake and not mine and I cannot do in my FB because it's shutdown!

Apparently I think I've been hacked, u tried many time to contact the support and sent couple message but didn't get any answers.

My account shut down is under :

Alexandrine Castellana - Blanco

The Instagram account mentioned that is not mine is under : m4tonyaaron.49dn9

My real Instagram account are

#twentyone2is1

#alexandrine.caste

#refletsdesologne

I hope you can help me to recover my account as I really need it

Thank you for your help and support.

Best regards

Alexandrine Castellana

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Preferred solution: Help on my suspended FB account after been hacked on my Instagram account

User's recommendation: Unfortunately FB decided not to open my message above concerning my request and didn't get back to me after many messages sent... Really bad customer service I'm still stuck with my suspended account and don't know what to do! Thank you FB and Meta, you're useless!

david m Xws

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Verified Reviewer

Wrongfully restricted

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My account is being disabled when I've never uploaded anything inappropriate. You won't let me keep my old phone number when it's the same as my current one. I'm in groups that may show 18+ content, but never posted anything myself. Your customer call line is down so I'm unable to plead directly.
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Preferred solution: My account restored.

Resolved
Matthias H Fij

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Verified Reviewer
| map-marker San Felice Sul Panaro, Province Of Modena

Resolved: Hacked account

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Dear Sirs, a few days ago was my Facebook acount hacked an deleted. I'm not able to recover my account. My phone number and email where not reconized from the system. Please give me a hand to restore my account. Thank you for the collaboration. Kind regards Matthias Hauser
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Anonymous
map-marker London, England

Facebook been.hacked

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Facebook was hacked and almost impossible to contact Facebook thank god for pissed consumer otherwise Id probably still be going around in circles with facebooks stupid way of verifying the account is yours it would appear its easier to *** the account rather than log back into your account if hacked
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User's recommendation: Always have another account to verify and get back into yours if your hacked

Desiree S Xpq

Facebook Marketplace Banned Me for a porcelain dog

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Facebook Marketplace Banned Me for a porcelain dog
Original review Dec 19, 2023
I listed a porcelain dog figurine and the AI scanned it as a live animal dog. Granted it was highly detailed but very small. No way to dispute it, could not get assistance from customer service. A generic response. Later, I did list something in a couple of months that I didn't know wasn't allowed. Now I am BANNED for LIFE, buying and selling. This is shameful. I deserve to get a call or communication with fbmp. Ive sold HUNDREDS of items with positive feedback. This is ridiculous.
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Loss:
$1000
Pros:
  • Are everywhere
Cons:
  • Run by ai no live people to assist

Preferred solution: Reinstatement of my access to buy and sell on facebook marketplace.

User's recommendation: Do not use facebook marketplace

Angela P Crs

Password change

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Forgot my old password and trying to set up new password but app won't allow me to choose forgot password option.
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Preferred solution: Password reset

jamie N Snp

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Verified Reviewer

My account has been hacked

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Someone has hacked ny account and I can't log back into my account So I need help getting back onto my account.
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Preferred solution: My account back its been hacked

Jeffrey M Jyt

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Verified Reviewer
| map-marker Waynesville, North Carolina

I have been hacked. Can't get back into my account

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I got hacked, on my old facebook account. Started new account. But I can't get in touch with some of my old contacts.
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User's recommendation: Nbe careful, to whom has your Facebook page.

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