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New Reviewer

Unreliable

I have been trying to get in to my account for 4 months now and followed all fb protocols with no resolution. The phone numbers they have are bogus and getting a reply is a joke, I am not happy with fb at all, for a website worth millions they suck in support and customer service. The help center isn't helpful at all.
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ID
#3981600 Review #3981600 is a subjective opinion of poster.
Pros
  • Networking
Cons
  • Unreliable support
Preferred solution
In to my account

Account was hacked

My account was hacked almost a week ago and still haven't been able to recover my account... Had that account for over 10 years
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ID
#3981590 Review #3981590 is a subjective opinion of poster.
Location
Dallas, Texas

Useless in helping me recover my HACKED account

My account got hacked. The little look it up yourself tips on account recovery suck. I want to verify my identity so I can have my account back
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ID
#3981046 Review #3981046 is a subjective opinion of poster.
Location
Lima, Ohio

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New Reviewer

HackedAccount

My facebook was hacked you guys have been no help with getting it back.. like how am I supposed to reset my email and password when they changed it
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ID
#3980939 Review #3980939 is a subjective opinion of poster.
Location
Mora, Minnesota

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New Reviewer

My account was hacked and I have been trying to get it taken care if

My account was hacked by Terri Anderson. I have been trying to get it taken care of for 2 weeks. Robert, who works there has been trying. I just got emails last night with her name on them. I am not paying for something I did not have any control over. Please delete my email from Facebook and take care of this!
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ID
#3980765 Review #3980765 is a subjective opinion of poster.
Cons
  • Can not control profiles

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New Reviewer

No Facebook help

I am having issues with my account been emailing sending report trying to do everything it ask me to do to fix my insurance an nothing no one will reach out to help try to call to day to try and talk to some one an nothing I fell that Facebook really don't care about there user an that why there no one to help

User's recommendation: Delete Facebook.

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ID
#3980204 Review #3980204 is a subjective opinion of poster.
Cons
  • Fake
  • Sorry
  • No help
Preferred solution
Help fix the issue

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New Reviewer

Hacked account

I need a live person go call me. 309.635.3925 I have been trying fir over a month to get my account g back and not one mi. Of help from this co pa y it's straigh ***
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ID
#3980095 Review #3980095 is a subjective opinion of poster.

Account ***

My issue is still not resolved after nearly a month i still dort have my account back and no Email nothing hast been done.

User's recommendation: No support.

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ID
#3980025 Review #3980025 is a subjective opinion of poster.
Location
Haar, Niedersachsen

When someone hacks an account, there is NO way to talk to a human being! This is outrageous!

I dont understand what happened with my account. I got hacked or something. FB is saying that I posted things I never did and theyre saying its from 2016! I am given NO WAY to dispute it and cannot reach a human being to talk to. I am unable to reach family and friends. I dont know how to proceed. This is extremely frustrating!! Any attempt to create a new account is disabled.
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ID
#3977494 Review #3977494 is a subjective opinion of poster.
Location
Montrose, Colorado
New Reviewer

Not happy with customer service

Facebook suspended my account stating I broke community rules by child exploitation, I did nothing of the sort, clearly my account was hacked, I just got an email that someone tried to log in to my account from Texas I live in NY and they tried to change my password, so someone is doing something, Im a 58 year old grandma I would never do any thing like that, Im so upset about this I want my account back my pictures my family memories, please help me

User's recommendation: Be careful of hackers.

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ID
#3977434 Review #3977434 is a subjective opinion of poster.
Preferred solution
My account back

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New Reviewer

Account locked

Facebook - Account locked
My account is locked and it's trying to send a code to a phone number I no longer have and won't give me an option to get a code by email.

User's recommendation: The phone number on Facebook needs to be updated as you won't get an email recovery option.

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ID
#3977404 Review #3977404 is a subjective opinion of poster.
Location
Oakland, California

Harassment

Facebook has been harassing me for a long time now they restrict my account when they had no reason to, I just got my account unrestricted last night n then seen a sponsored Facebook add that shows an entire penis I reported it and latterly seen the add again right...
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ID
#3977361 Review #3977361 is a subjective opinion of poster.
Location
Lakeview, Oregon

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New Reviewer

To get my Facebook account unlocked

My Facebook account was hacked and your help has been friggin useless none of your links that Ive tried has helped me at all Absolutely Pathetic
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ID
#3977137 Review #3977137 is a subjective opinion of poster.
New Reviewer

I can't do anything on Facebook or messenger

I cannot add my Facebook family or friends or messaged my family or friends on messenger why cant I do them
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ID
#3974600 Review #3974600 is a subjective opinion of poster.
Preferred solution
I can not add or message my Facebook family or friends

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New Reviewer

Memorialization trouble

Keeps requesting provided documentation over and over. Very confusing and downright thoughtless behavior by Facebook.
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ID
#3974551 Review #3974551 is a subjective opinion of poster.
Location
Flint, Michigan