Mobius W

The company is great, but it needs, BETTER REACHABLE CUSTOMER SERVICE!!!

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Facebook - The company is great, but it needs, BETTER REACHABLE CUSTOMER SERVICE!!!
Facebook - The company is great, but it needs, BETTER REACHABLE CUSTOMER SERVICE!!! - Image 2
Mobius Williamson, mobiuswilliamson@***.com I am unable to access marketplace for an unknown reason. I received a message from Facebook that stated I was unband, and enable to use marketplace, but I still cannot access it! I use marketplace daily and need to be banned ASAP! Sincerely, Mobius
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Pros:
  • You can get great deals
  • And have fun with your friends
Cons:
  • It is hard to get hold of customer service

Preferred solution: I would like to regain access to Facebook marketplace

YingPei C

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Verified Reviewer

I can't log in to my facebook

I moved to Australia and I change the sim card, so I cannot log in to my Facebook due to two authenticators, and also I cannot receive any code number and I use my password and I cannot log in too! I remember my password and my password is correct ! Just because of the SIM card problem and the two Authenticator problem and I cannot login into it! Please help me to solve it, It was really important for me Cry
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Preferred solution: Customer service about my Facebook solution.

User's recommendation: Facebook is good but there is no customer service for help.

Melo P Edv

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfurt, Hesse

Facebook shows enable two factor authentication problem

Facebook shows enable two factor authentication problem
When i click on enable two factor authentication problem it shows me you can't make this action right now My Facebook details Name:Melo Phile Password: Zoology E mail:wani30948@***.com Number: 910359**** Please solve my problem as soon as possible
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User's recommendation: Fix this problem

Anonymous
map-marker Arlington, Virginia

Products

Facebook - Products
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Ordered from ad that read $10 Amazon store overstock electronics, collectibles, video games, gift cards and more This is what I got. I sent him three messages and no response.
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User's recommendation: Don't buy from him

Alexy A Zsj

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Verified Reviewer

Me jakiaron mi fb

Facebook - Me jakiaron mi fb
Facebook - Me jakiaron mi fb - Image 2
Me jakiaron mi fb y están robando con el y pasándose por mi me urgen recuperarlo y serrarlo para k no sigan robando con u jente mente
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Pros:
  • No puedo recuperar mi cuenta ni serrarla me tienen jakiaron y est

Preferred solution: Me jakiaron y están robando con mi cuenta pasándose por mi y no puedo aser nada

User's recommendation: 973594****

Laura G Rai

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Verified Reviewer
| map-marker Donvale, Victoria County

Hacked account

Facebook hacked With the profile picture of me and my friends I would like to get this Facebook account back please I dont know this email Please help me to get my details back for Facebook please From Laura grabham
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Resolved
Saksham G Hug

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Verified Reviewer

Resolved: My Facebook account is hacked sir

My Facebook account is hacked sir
Updated by user Sep 11, 2023

I want to recover my Facebook account fast sir.

Original review Sep 11, 2023
My Facebook account is hacked sir I want to recover my Facebook account sir please help me sir I send mail also sir but Facebook didnt send me any reply sir please help me sir my Facebook account is to much important sir
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User's recommendation: I need help sir

Kandy Y Iew

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Verified Reviewer

Someone is impersonating me and trying to get my friends to invest in a fake company

My facebook is hacked . They have changed the email and phone number . i have no way to access my facebook. The have posted a fake certificate claiming i completed a crytocurrency course and are trying to get my friends list to invest money.
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Pros:
  • Staying in contact with family and friends
Cons:
  • Hackers allowed to steal my identity

Preferred solution: either delete my facebook or recover it. Preferably recover it as it has so many memories .

Manitghotaney G

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Review request

Facebook - Review request
Dear Facebook team This is my personal account i don't know why review request problem so I can't login please can give me my account back asap. Thank you!
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Preferred solution: Apology

Tendai M Auy

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Verified Reviewer

0751783****

I was threatened yesterday that thus guy would post me on social media and he posted a false story and my pictures and now I have a lot of people calling me to say did I see the story about me posted, I'm very distressed about this
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Pros:
  • Advertising
Cons:
  • Bullying and harassment

Preferred solution: Apology

Presley G

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Verified Reviewer

Problem with the login

Facebook - Problem with the login
Facebook - Problem with the login - Image 2
I tried to login to my account and getting problems in doing so can you please help me in finding to restart my password cuz I really need my account back
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Preferred solution: My password reset

User's recommendation: To keep ensure to help customers more

Avriel Xbs

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Verified Reviewer
| map-marker Maryville, Tennessee

To find out why my Facebook is restricted

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To find out why my Facebook is restricted
To find out why my Facebook is restricted - Image 2
I sent complaints into Facebook to find out why my account is restricted but cannot get no customer support help
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Maisue M

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Verified Reviewer

Hacked account

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Facebook - Hacked account
Original review Nov 02, 2023
My facebook account has been hacked and facebook doesn't have any live support to help. It is frustrating that they don't care about people. I wanted them to help but they don't really have any resources to help. I fell for a scam and gave them my username and password and now i don't have access to it because they changed the password and email. I just wanted my account back or they can just disable it. I don't want others to get scam like me where they lose money like I did
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Loss:
$700
Cons:
  • Need more support and security

Preferred solution: Want to get my facbook account back

Resolved
Beverley P Ief

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Verified Reviewer

Resolved: I was scammed $800 when selling

Facebook - I was scammed $800 when selling
Facebook - I was scammed $800 when selling - Image 2
Facebook - I was scammed $800 when selling - Image 3
Facebook - I was scammed $800 when selling - Image 4
Updated by user Oct 29, 2023

Company fixed the issue and I have been provided with apology. It wasn't solved, i received none of my money back.

Original review Oct 21, 2023
1 was selling baby products on market place.i was scammed into depositing $800 to buyer from an email from payID to upgrade to to business accout. I did the deposit, then ,received another email,saying they messed up & i needed to deposit another $800,thats when i realized I'd been scammed. Ive lost$800. I have screenshots of everything.
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Loss:
$800
Cons:
  • Being scammed on market place selling my products

Preferred solution: Full refund

User's recommendation: Do not use ,or go do instructions from PayID emails

David B Dxi

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Verified Reviewer
| map-marker Los Angeles, California

Inability to Recover FB Account

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After running a Smart Scan on my desktop yesterday (January 15, 2024) which was explicitly supposed to leave intact all login information (and which was the case for everything else I've tried from Gmail to Youtube and elsewhere) I found Facebook demanding my password.

I did not remember my password. I entered my phone number 707209**** to help recover a security code via SMS.

For hours I waited, tried again, waited, tried again, waited, tried. Nothing. Ever.

I tried to log on via my Android and again could not recover my password. If I tried logging on again, and noted I did not have my password I was told again and again and again and again to input my current password.

Perhaps foolishly, I tried setting up Two Party Verification via my Android.

Now Facebook insists the desktop I've been using for over eleven months to access my FB account is a "new device."

I waited overnight to try again, figuring maybe Facebook had been hacked or was trying to fix a glitch.

Made no difference.

Facebook insists now my desktop is a new device and will do nothing else. Facebook on my Android demands my password in response to the fact I have lost my password. No text message with a Security Code from Facebook has ever arrived.

And I don't believe this email will elicit any reply. Ever.

Because that has been my experience with Facebook.

Not even bad customer service. Rather, NO customer service under any circumstances.

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