Pissed !!

My Facebook was hacked and I am unable to recover it. Facebook takes too long to respond. No real customer service is being provided! I have 14 years of memories on my account, all 3 of my kids entire lives that is disabled at no fault of my own!!! I need my account back facebook!
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ID
#3894516 Review #3894516 is a subjective opinion of poster.
Location
Revere, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unhappy with Customers service

Facebook - Unhappy with Customers service
Facebook is ignoring my many attempts over the past 10 days to have my account reviewed. Someone who isn't me has been gaining access to my Facebook Account and Facebook will not allow me to tell them that it isn't me. They have locked me out of my account.

User's recommendation: Be very careful of your personal details on Facebook.

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ID
#3894502 Review #3894502 is a subjective opinion of poster.
Location
Dublin, Dublin
Preferred solution
my account back up and running

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New Reviewer

My Facebook account has been locked

My Facebook account has been locked
My Facebook account has been locked
My account was locked and have been trying to recover it unfortunately it hasn't happened..i submitted my ID but i was told it's blurry and I don't have any other documents they need. Kindly assist Thank you.
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ID
#3894235 Review #3894235 is a subjective opinion of poster.
Location
Nairobi, Nairobi Province
New Reviewer

Cant access

I changed all my passwords on my email and social media but broke my phone that I had it all on now I can't remember my new code I put on
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ID
#3894231 Review #3894231 is a subjective opinion of poster.
Location
Corona, California

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New Reviewer

Help me, My account was hacked.

Facebook - Help me, My account was hacked.
Dear Facebook team I dont understand about your action with my account. First time that you warned me, that comment its joking with my close friend. Its simple for Thai culture. You should learn my culture before. I feel not fair for me. Now, I think my account was hacked or some virus. I used Facebook for over 10 years. I know to live with other people. I have to work many business with facebook apps. Please help me about this problem. I want to use facebook ASAP. My email: bomb_sword@***.com My Facebook name is Techasit Chinprapinporn
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ID
#3894120 Review #3894120 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Account unlock

Im trying to unlock my account and add my messenger account on a new phone Im log in on my old phone so I dont get why its telling me my email for this account does not match I forgot my password so I would like to reset it so I can have messenger on my new phone .. Im logged in to Facebook and Facebook messenger on old account how its telling me to log in to a old device ??? Im logged in now and it doesnt Recognize
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ID
#3894111 Review #3894111 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer

Unblock my account

It's really hard to resolve your problem with help desk or security team, they have been asking for my ID, I have uploaded so many times, unfortunately been rejected. Trying to contact them many times by many ways is useless

User's recommendation: live chat or call back.

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ID
#3894072 Review #3894072 is a subjective opinion of poster.
Location
Sharjah, Sharjah
Pros
  • I like that fb makes me feel am all over the world
  • Love it to keep up to date with family and friends
  • All new in one place
Cons
  • Fake news
New Reviewer

I haven't getting my account because I have made other account from same mobile number

My account has not opening Please contact me So that, My issue will be clarified And it will be very helpful to me
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ID
#3893947 Review #3893947 is a subjective opinion of poster.
Location
Ludhiana, Punjab Province
Preferred solution
My account has not opening

Problems with my messaging app

I can't message even I don't do any violations. And I can't contact costumer services. So disappointed for this system!
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ID
#3893940 Review #3893940 is a subjective opinion of poster.
Location
San Jose, Central Luzon
New Reviewer

Facebook account hacked and now blocked

Cant access FB bc they said I made 198 posts against FB protocol. Didnt do that. No way to contact FB for help
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ID
#3893920 Review #3893920 is a subjective opinion of poster.
Location
Bainbridge Island, Washington
Preferred solution
My account back

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost account

I have a facebook account for 12 and over years and recently I have been locked out of the account because I believe somebody was trying to *** the account but with all my efforts I still couldn't gain access to the account so I created a new account but I would still love to have my old account back because I have it for so long
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ID
#3893904 Review #3893904 is a subjective opinion of poster.
Location
Georgetown, Demerara-Mahaica Region

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Verified Reviewer
New Reviewer

Lost account

I have a facebook account over 12 or more years that I believe somebody tried to *** and I am having a hard time gaining access to the account so I recently created a new account but I would still love to have that account back I don't mind losing the new one because I had the account so long I don't want to loose it
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ID
#3893899 Review #3893899 is a subjective opinion of poster.
Location
Georgetown, Demerara-Mahaica Region

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Verified Reviewer
New Reviewer

Locked out of account for over 3 days

Facebook - Locked out of account for over 3 days
Original review updated by user Aug 27, 2022
I've uploaded my drivers license 4 times. Next, I received a message that I disputed their decision now I'm still locked out
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ID
#3893898 Review #3893898 is a subjective opinion of poster.
Preferred solution
Resume my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Facebook account is still locked and I want it unlocked

They did nothing about it at allSadAngrymy account is still locked I thought they could really help me get my account a lot but that seem not to have happened so I don't know what to do if you can please give me some kind of feedback on what to do I very much appreciate it at least unlock it for me thank you
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ID
#3893870 Review #3893870 is a subjective opinion of poster.
Location
Tampa, Florida

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New Reviewer

I've been banned for nothing for 30days

I went to look at my profile and see family and friends post and was surprised by being locked out. Angry as I have not broken any of your rules. Not one , I was hacked on my original account and some other person took it over and now I don't even have control of my dead husband's account. So I created this new one have done nothing wrong and now get banned exactly for what? I have always abided the rules in every way! JoHana Sandersdo
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ID
#3893747 Review #3893747 is a subjective opinion of poster.
Location
Seattle, Washington