Beatriz D Efu
map-marker Paterson, New Jersey

They hacked my Facebook Friday

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They hacked my Facebook Friday
They hacked my Facebook Friday - Image 2
My Facebook was hacked on Friday, the blind behind everything also hacked j's Facebook. I met Moo and did everything else, they stole some photos from my ID, they changed my email and they use my profile to scam me, please, I need help
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User's recommendation: Never believe in. Nobody

Marilynn S Gzg

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Verified Buyer
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Verified Reviewer

Facebook Marketplace Issue

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Facebook Marketplace Issue
I had purchased a monopoly Troy Story board game from Erika Shaw - order number: 287522****29205 on September 24, 2021, on Facebook marketplace, but she scammed me and took my money and I never received my product. I filed a claim against her on September 29, 2021 -claim number; 365881****221132. My order was cancelled, but I have not as of today October 4, have not been refunded, and you state that I would see a refund in 48 hours. Also, I see she is still this board game on marketplace for her to scam and steal from another buyer which I find very problematic and highly unethical against Facebook. In the future, I will do very little business in buying on this site.
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Loss:
$24

Preferred solution: She need to be taken off of marketplace so no other person will fail victim to her scam. I also want my refund it has been more than 48 hours and I never received and email.

Anonymous
map-marker Greenville, Rhode Island

Facebook is attacking certain individuals making false claims restricting accounts for no reason the post did not violate any of the community standards, It a Attack on Certain Parties

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Facebook is attacking certain individuals making false claims restricting accounts for no reason...
Report Facebook Restricted my account for a post that did NOT VIOLATE any community standards it did not violate any of their policies! It was a direct attack on me! They restricted my account even after they reposted a post that I disagreed and they found it did not violate their standards! So that in its self shows that they are Bias AGAINST ONE SIDE THEY ARE ATTACKING CERTAIN INDIVIDUALS!
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User's recommendation: Report them to the BBB

Tammy C Amd

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Verified Reviewer

I was scammed by marketplace and Facebook is not responding to my emails . And no customer support representative ever comes on line to help.

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Facebook doesnt provide protection from scammers on marketplace. And forget about customer service! Theres no one answering the support chat line.
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Loss:
$30
Cons:
  • There is no human to care and do the right thing
  • Service

Preferred solution: Full refund

User's recommendation: Don’t trust Facebook marketplace!

Tashon Yhn
map-marker Santa Paula, California

Locked out of account!

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I changed my password and the next day could not get on my fb page this has been going on for 2 months . I changed my password again then it goes on to ask for a authentication code which I dont even know what that is I dont have an app for a authentication code . I believe my account was hacked but you have not been helpful at all . I have sent you my license for whatever reasons this is no help. Most people dont just put there license over the internet your public relations suck .
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Anonymous
map-marker Los Angeles, California

Cant log iN

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Can't log into my account, keep saying it sent a code but never came , been locked out my account for 2 weeks now no recovery, no way to get in contact with customer support. This is so horrible Facebook need to do better with this WtfWtf
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User's recommendation: Have a direct connection with customer support

Shaeleia R

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Verified Reviewer

I need help accessing my account

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I didn't even get to talk to anyone my issue was not resolved I'm very pissed!! It seems like there ain't a way to speak to anyone regarding Facebook!!!
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Preferred solution: I would love to speak with someone on how to get access to my account!!

User's recommendation: It ain't no good

Anonymous
map-marker Windham, New Hampshire

Unreasonable ban

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I saw a post on my feed with a spider on a toilet The spider was the size of the seat. Post read " you come home to this, what do you do? " I commented as it was from a friend and said start a gas leak and burn it down. Very obviously a jock. Banned 24 hrs.
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User's recommendation: *** them

Savannah S Cgx

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Verified Reviewer

Locked out of my account!

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I have lost access to my email and phone number, but I know my password. Ive tried my trusted contacts, three different times. Ive also uploaded proof of ID THREE different times!!
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Pros:
  • Post pictures
  • Family communication
  • Find old friends
Cons:
  • No support to get my facebook up and back
  • Absolute no customer service for when something goes wrong
  • Customer service is no help

Preferred solution: Access to my account!!!

Savannah S Mhe

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Verified Reviewer
| map-marker Indianapolis, Indiana

Can’t get in my account

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I have lost complete access to my phone number on Facebook and my email and now I cannot get in my account, even after uploading my id FOUR times!!
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Pros:
  • Interacting
  • Pictures
  • Keeping in contact with family that are far away
Cons:
  • Hard to log back in account
  • I los my phone with my email and my phone number

Preferred solution: Access to my Facebook!!!!!

Nykita C

Im being threatened and scammed

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Someone is scamming my friends and family out of thousands and their turning around threatening me and my children's life
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Loss:
$150
Pros:
  • Reconnecting with friends and family
Cons:
  • Scammers bullying harassed threats

Preferred solution: Let the company propose a solution

Ramona Nln

Because I can't Reset My Password so I can't access my own page

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not a company Just personal account and I can't Reset my Password I have old page cannot access because 2 code access neset all I want then to doc all me and help me I can't seem to get second code. I for get password thats it but because of 2 code I can't Reset password.
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Pros:
  • Was able to connect with friends and family
Cons:
  • Hard to get in contact with any human support
Clint C Rqs

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Verified Reviewer

Was working on Facebook and locked account

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Send me the code information to this number 870-814-**** because you are sending the old cellphone number and I cant send proof of my Facebook account ?
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Preferred solution: Use my Facebook account updated account number 8708147665

User's recommendation: Use the right information on my new account

Clint C Fqa

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Verified Reviewer

Was working on Facebook and locked account

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I was pulling videos from friends account for has miniseries and my account got locked need my account unlocked because I have a Ministry on Facebook also I change my account and put a new phone number but you are going to the old account with the old phone number so I cant get a code to let you know is my account please let me change my number into my account where I can get the code to my phone? this is my new cell number on my new account 870-814-****
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Pros:
  • You can meet new people
  • Keep contact with family
  • Musician
Cons:
  • Got hacked
  • Lack or freedom of speech
  • No one will remove fake accounts

Preferred solution: Apology

User's recommendation: Don’t lock my page if not doing wrong but working

Ronald S Xcw

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Verified Reviewer

No response on my acct

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My account need the link sent to my email I've requested and didn't get sent to ron_sonder@***.com
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Pros:
  • No comment
Cons:
  • Security of accounts is horrible

Preferred solution: Password reset

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