Anonymous
map-marker Union, Kentucky

I want to close my account. However, I cannot sign in to close it.

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Communication with customer support is abysmal at best. If you have a problem and try to call them to discuss it, there are no human beings at customer support with which to discuss the matter. The frustration level dealing with Facebook is extremely high.
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Cons:
  • No human customer support

User's recommendation: Do not join Facebook.

Stephanie M Okk

Can’t log in

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Keeps saying incorrect email address. Changed my password. They acknowledged new password and said to log in again. Did so with new password and STILL getting incorrect password.
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Preferred solution: Back into my account! I’d I’m blocked for some other reason, I want the courtesy of being told so.

User's recommendation: Don’t hold your breath on speedy assistance from Facebook.

Bernie R Cac

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Verified Reviewer
| map-marker Middletown, Maryland

Accessing my account

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Good Afternoon, This morning my facebook account was unaccessible. No matter what I tried it would not work. The email I had on my profile is no longer valid and I can not access it. When I entered my email, it says this email is not connected to any account, impossible. I was using facebook last night with no problem. I am unable to loggin. Can I change my account to another email address? Loyal Customer, Bernie Rodriguez
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1 comment
Guest

I think fb blocked me or somebody hacked my account. Please help. If you want me to delete my account please tell me and give access back

anthony s Xuf

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Verified Reviewer

Cannot log into my account

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Somehow I got locked out of my account, I know the password and username are all correct but it keeps telling me its going to send me a code. The code never shows up. Ive tried with my phone and through email. Ive tried over and over again. I went into a friends account try to do it that way, no luck. So frustrating!
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Preferred solution: Let the company propose a solution

User's recommendation: Make sure you write passwords down, don’t forget them, and get these codes that they say you can use if it ever happens to you

Kailey C Zgi

Facebook got hacked

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My facebook got hacked and whomever hacked it changed my password and email, so its not as easy as just changing my password and o tried to contact Facebook 3 times about it and nothing .
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Preferred solution: My facebook back .

User's recommendation: Don’t try calling because they didn’t help at all .

Cristela Nrv
map-marker Hoffman Estates, Illinois

Scammer

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I bought a playstation and i asked the guy where he shipped it to then he blocked me so i never got the ps4 i want my money back
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User's recommendation: don't buy from him

Eva V Vxk

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Verified Reviewer

Wrong confident contacts to verify the account

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Dear all:

I have been not signing in Facebook for a long time. Yesterday I tried to login, and I changed my password.

On the second verification step, The system asked me to include 3 verification codes from 3 different contacts, that it seems I preselected them during the configuration but I do not remember to have assigned them as favorite contacts. Some of these contacts do not have the password to be able to help me. Is there any posibility to recover my account in a different way or if you could change the favorite contact names, to some of mine who i can contact and can help me to recover it? I really appreciate your help here.

I am based in Spain but i do inicio speak in english if you prefer to contact to me by phone .

Many thanks in advance. +34 6** ** ** **

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Pros:
  • Social market
Cons:
  • Banning for wrong reasons

Preferred solution: To be able to log in in the system with no need to contact the “favorite contacts”

David S Dun

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Verified Reviewer
| map-marker Bethlehem, Pennsylvania

Not being able to log into my account on my new cellphone

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I bought a new cellphone and I'm not able to log into my account basically because I forgot my password and they never send me the code to log in to my account
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Preferred solution: I'd like to be able to log on to my Facebook account

Lee M Tjb

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Verified Reviewer

Impossible to contact

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tried to contact customer support for help getting paid for an order on Marketplace the buyer says he has already paid for, there is no way to reach a human for help, and instruction for msrketplace do not work. I wil not ship this product until I can see a way to get paid
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Loss:
$100

Preferred solution: I want to get paid for items I sell

User's recommendation: avoid facebook marketplace

Lee M Tjb

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Verified Reviewer

No such option

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I am trying to sell an item on marketplace. buyer says he has paid for it already. there seems to be no way for me to receive the money.
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Loss:
$100
Pros:
  • Stupid policies
  • No customer support
Cons:
  • No human customer support

Preferred solution: paid

User's recommendation: do not buy or sell through facebook

Randy W Hhx

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Verified Reviewer

Got hacked on Facebook

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Someone in *** Nigeria got on my Facebook account and changed all of my info and is now demanding money to get it back I'm *** pissed
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Pros:
  • Keeps me in contact with my family
Cons:
  • No live support
  • Cant talk with live rep

Preferred solution: my account back

Ashley D Eoc

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Verified Reviewer

Disabled my accounts for no reason

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Disabled me for no reason after I havent even used Facebook in months and since the bought Instagram I was disabled out of that too and didnt even give me a reason why just disabled it
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Pros:
  • Losing your fb for no reason
Cons:
  • Login my account
  • No help after being hacked
  • No live tech support

Preferred solution: My accounts back because I didn’t do anything wrong

Anonymous
map-marker Dallas, Texas

Someone hacked and changed my fb info

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I was hacked by someone who has a picture of my id. They also changed the numbers to my profile and turned on 2 step verification so now Everytime I try to reset my password they get the code and get into my account again. I've done this 10 times went through the help center and nothing has worked I am completely locked out of my profile and they have control over my whole profile by changing my phone numbers ect ect. I have tried to contact Facebook and no one will help or even get back to me.
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User's recommendation: Go through all ways to secure account and instantly change what you need if notified someone is on your account immediately

Alissa Y

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Verified Reviewer
| map-marker Irwin, Pennsylvania

Someone is using my moms old account to contact family and friends

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Facebook - Someone is using my moms old account to contact family and friends
Cyndi Clemente is my mothers account she hasnt used that account in 1 year, someone hacked it and is messaging friends and family.
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Preferred solution: My moms account deactivated so the hacker can’t access her address or mine.

paul k Qtf

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Verified Reviewer

My messengers are restricted

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I need my Facebook messengers working and not restricted my emails are karetny41@***.com and karetnyp@***.com
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Pros:
  • Keep up with connections
  • Staying connected with friends
  • Staying in touch with friends
Cons:
  • Your a 1st amendment suppressor

Preferred solution: Get the restrictions removed on my pages

1 comment
Guest

I think facebook sucks and i will not use messenger until it is fixed

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