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Verified Reviewer
New Reviewer

My account recently got disabled I believe for no reason.

I recently got disabled for not follow your community standards. I have followed the rules in trying to get it back. It has been 3 days since it got turned off. I would like to know how long this all takes? I dont recall doing anything wrong and someone maybe put to hurt me. This has been going back and forth for a year. I need someone to help me.

User's recommendation: Facebook has very good security. But take along time on getting back to a person.

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ID
#3883571 Review #3883571 is a subjective opinion of poster.
Preferred solution
My account back
New Reviewer

My account was hacked

The person who stole me account is now asking my friends for money. I want my account back and y'all aren't helping. And I want charges brought on them for identy theft.

User's recommendation: Are you gonna help me or not?

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ID
#3883515 Review #3883515 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Pros
  • Being able to keep in touch with long distance family
Cons
  • Yall not helping me get my account back from a hacker
Preferred solution
My account back
New Reviewer

To work on my account because I have two Facebook accounts

I would like to have help with my Facebook account. I purchased a new phone, and my Facebook page is not on there. My son told me that I have two Facebook accounts, so I would like to have help straightening this out please! Is it possible to speak to a live person.
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ID
#3883496 Review #3883496 is a subjective opinion of poster.
Location
Parrish, Florida
Preferred solution
My Facebook account straightened out. To speak to a live person so that I can have help with it please!

Hacked. Account

My Facebook account has been hacked and I have tried many times to change my password and nothing happens and those idiots at Facebook dont have a phone number to call a human being and get it straightened out Im totally pissed off Rgaude 2434@***.com
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ID
#3883386 Review #3883386 is a subjective opinion of poster.
Location
Chicopee, Massachusetts
New Reviewer

Help making purchase on marketplace. Can't link my CC to account

Facebook - Help making purchase on marketplace. Can't link my CC to account
Dead end phone call, said to go online to the Help center. Well Ive done that and couldnt find an answer to my problem. Ive emailed them and I have had NO response to that either. What a terrible system they have in place. Ive been at this for 3 days now with NO fix in sight.
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ID
#3883302 Review #3883302 is a subjective opinion of poster.
Location
Charleston, South Carolina

Gaming

Well I accidentally blocked a game that I've been playing for quite some time now , but it won't even show in any of the blocked apps or people in the whole section of the block choices ! it's the 8-ball pool game we play through messenger or FB messages ! So I can play with my friends again ! if you could help me solve this issue, I would appreciate it so Much ! Thank You ! Gaming
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ID
#3883282 Review #3883282 is a subjective opinion of poster.
Location
Muscatine, Iowa
New Reviewer

Cant log into facebook because of outdated info

My old phone broke so I can't log in from device I've previously used and for some reason my email and password aren't working

User's recommendation: Customer service for facebook is horrible.

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ID
#3883144 Review #3883144 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Preferred solution
Access back to my account
New Reviewer

My business page isn't connected to my personal page

Poor customer service when needing assistance with account Facebook wants everyone to pay pay pay but they make it impossible to get any assistance

User's recommendation: Be a genius and be able to read through 1000’s of help pages to never find your answer.

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ID
#3883089 Review #3883089 is a subjective opinion of poster.
Pros
  • Good marketing resource
Cons
  • Bad or no customer service
Preferred solution
Help
New Reviewer

HackedAccount

My account has Bern hacked and none of your online support is helping. I run a personal business on there and now that is threatened

User's recommendation: Have a support line to wither message outside of Facebook or a phone line.

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ID
#3883028 Review #3883028 is a subjective opinion of poster.
Pros
  • I can run a business page and stay in touch with friends
Cons
  • I could lose my entire book of business
Preferred solution
Apology
New Reviewer

Im having a problem

Why can't I just talk to an actual human? I log back in but it's another account. I need to recover my account.
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ID
#3882970 Review #3882970 is a subjective opinion of poster.
Location
Schenectady, New York
New Reviewer

My Facebook got hacked

Yes I'm asking if you could restore my Facebook account from being hacked. It's under Jasmine Nicole-Lee Lyons. I can't even sign in. I don't want to re make on, cause I have so many people on my work on this one. Can you please help me, get it back! I would really appreciate it. Thank you
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ID
#3882940 Review #3882940 is a subjective opinion of poster.
Location
Clarksburg, West Virginia
Preferred solution
My Facebook account back
New Reviewer

My Facebook account and friends have disappeared

I got a message that my account was used from a different device. I changed my password but it wouldnt accept it.
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ID
#3882889 Review #3882889 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Help restoring my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Login issue

They do not accept phone calls. You have to use help button at the bottom of the fb page. Which doesn't help because I can not access my Facebook page. Makes no sense. I don't know how to recieve help for my issue.

User's recommendation: Don't use facebook!!

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ID
#3882887 Review #3882887 is a subjective opinion of poster.
Location
Saint Clairsville, Ohio

Not able to login

Last Tuesday, I lost login access ,and couldn't get back in after many attempts. I've had FB since 2015,and felt my profile was compromised by gross negligence I would like all of my profile transferred to a new account. Regards Linson

User's recommendation: Have better hacking security.

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ID
#3882884 Review #3882884 is a subjective opinion of poster.
Location
Jacksonville, Florida

Can't get in marketnplace

I was notified that I violated some policy but wasnt told what it was. I havent been in market place for over a year so any activity must have been from someone hacking my account. Can someone please contact me so we can get this straight? Thanks.
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ID
#3882847 Review #3882847 is a subjective opinion of poster.
Location
Newport News, Virginia