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Update by user Apr 24, 2022
Who says it's developed? I gave all the information to WhatsApp, only to be abandoned online.
Original review posted by user Apr 24, 2022
When I saw that WhatsApp is owned by Facebook, I was not surprised. Both have given me great trouble.
I was trying to do a video chat with someone, but both the camera and the microphone icons showed a slash that meant they were deactivated.
I tried several times and nothing worked. I contacted Support and explained the problem. They sent me instructions to do in Settings on my phone, but when I opened Settings, none of the options that they mentioned appeared. I did a screenshot and sent it to them, asking for help.
That's where it died. Just the same as the Support that I received when my Facebook was hacked TWICE.
I am sending the screenshot. Support said I should do the following:
Go to device Settings > Apps or Apps & notifications > WhatsApp > Permissions.
Look at the screenshot. Do you see those options shown there?
I don't, and I am not blind. I wrote them back and sent them the screenshot. To that, I received no response.
I am not complaining just to be complaining. If something in the app is dysfunctional, the customer is not to blame for it.
I wonder how long it will take to get an answer -- if I get an answer at all. It seems that Customer Service in the United States has gone the way of the Edsel: it existed once but now doesn't exist at all.
User's recommendation: Try to find a chat app that works reliably and, hopefully, will have a responsive Support team to help.
Preferred solution: If the app is the problem, fix it. If another solution can be offered, please give it. Don't just leave me waiting for a ship that may never come in..
Facebook Pros: Easy to use for texting.
Facebook Cons: Unreliable for video chat, Support does not respond promptly to calls for help.
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