New Reviewer

My facebook account was hacked and the email was changed and the password. I sent a verification of my ID (drivers license) to facebooks automated system / help line.

The facebook site says it will remove all other emails and send me a verification to the new email address I have created in order to all me to re-access my account. The problem is, they are sending the verification to my new email i am creating, and ALL the other emails associated with the account, mainly the hacker email. So facebook is actually sending verifications still to the hacked email account. I don't know what to do, and facebook has literally 0 customer support agents.

I have even tried to go through oculus rift and still get told that nothing can be done as they don't have access and can't contact anyone that does. I don't have a solution and this is hopeless feeling.

User's recommendation: I have no clue. I honestly just would like my old account deleted and I'd never use this company again for anything personal.

Product or Service Mentioned: Facebook Account.

Monetary Loss: $10000.

Preferred solution: I would like to get my account back from the person that stole it, or at the very least a real live help person from facebook..

Facebook Pros: Nice to have when there is no problem.

Facebook Cons: I can not retrieve my account in any of the offered ways, Appalling support, No recourse.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Facebook Reviews

  1. 11694 reviews
  2. 2164 reviews
  3. 1851 reviews
  4. 1471 reviews
  5. 1469 reviews
Facebook reviews