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My FB account was hacked on SUNDAY August 8. Whoever did it also removed my PROPER FB e.mail address, which is: firstname.lastname@example.org
When I attempt a recovery process, there are now TWO e.mail addresses listed that ARE NOT MINE.
I even sent a photo ID to try to recover but they want to send info to the two e.mail addresses that the hacker(s) entered. I am absolutely dead in the water. Tried entering my: argenkennels@***.com as an alternative and now it says "This e.mail address is already in use". Well it can´t be in use because it is MY address and I have only attempted to use it to get recovery codes and nothing has worked.
I have photos on FB that I do not want to lose and this is extremely frustrating.
FB SUCKS because you cannot get a customer service person on the phone. Thanks Zuckerberg. I AM a pissed customer! I mean, FB talks about their great security measures and I can´t even restore my account because the hackers changed the e.mail addresses.
PLEASE HELP. Sincerely, KRISTI MADSEN ESS - Yes. This is me. I repeat - FB does not recognize my PROPER e.mail address of: email@example.com DO NOT send me codes or passwords that are connected to that account!
It IS a working account and I use it daily.
argenkennels@***.com is also MY ADDRESS and now FB tells me it is already in use from another customer. CANNOT BE.
Preferred solution: I want FB to restore my hacked account!.
Facebook Pros: Connection to family.
Facebook Cons: Poor customer service.