Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments

My FB account was hacked on SUNDAY August 8. Whoever did it also removed my PROPER FB e.mail address, which is: argenkennels@t-online.de

When I attempt a recovery process, there are now TWO e.mail addresses listed that ARE NOT MINE.

I even sent a photo ID to try to recover but they want to send info to the two e.mail addresses that the hacker(s) entered. I am absolutely dead in the water. Tried entering my: argenkennels@***.com as an alternative and now it says "This e.mail address is already in use". Well it can´t be in use because it is MY address and I have only attempted to use it to get recovery codes and nothing has worked.

I have photos on FB that I do not want to lose and this is extremely frustrating.

FB SUCKS because you cannot get a customer service person on the phone. Thanks Zuckerberg. I AM a pissed customer! I mean, FB talks about their great security measures and I can´t even restore my account because the hackers changed the e.mail addresses.

PLEASE HELP. Sincerely, KRISTI MADSEN ESS - Yes. This is me. I repeat - FB does not recognize my PROPER e.mail address of: argenkennels@t-online.de DO NOT send me codes or passwords that are connected to that account!

It IS a working account and I use it daily.

argenkennels@***.com is also MY ADDRESS and now FB tells me it is already in use from another customer. CANNOT BE.

Preferred solution: I want FB to restore my hacked account!.

Facebook Pros: Connection to family.

Facebook Cons: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Facebook Reviews

  1. 5657 reviews
  2. 1082 reviews
  3. 974 reviews
  4. 862 reviews
  5. 1308 reviews
Facebook reviews