Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
3.6

Update by user Nov 03, 2021

Reported and waiting

Original review posted by user Nov 03, 2021

I am unable to access my account, where are ads running and being managed. It's been already 2 days in work, where I'm trying to solve something, that I cannot solve by myself.

I already reached support. I understand that there is some routine by Facebook, specific forms etc., anyway, it would be nice to help a paying customer, and not to make things harder for him. Unfortunately, what can I expect, is to receive another useless help center link, or the automated email from FB, that tells me I complain to a wrong address, which hapenned today. It was sent to addresses, that I've found: advertise@***.com, platformcs@***.facebook.com, records@***.com, ip@***.com, datarequests@***.com; propably it had to be sent only to "advertise address", but I don't find it as an issue, the relevant one should answer me with a SOLUTION, not with a quickly found unuseful guide, that I can find myself.

Now I guess the answer came from address, who don't care, and has been closed.

Since my problems will occur without You being helpful, I will be frequently trying to reach customer service. Best, Roman.

User's recommendation: Think twice before enabling 2-factor verification.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Facebook Reviews

  1. 11772 reviews
  2. 2180 reviews
  3. 1863 reviews
  4. 1478 reviews
  5. 1474 reviews
Facebook reviews