This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
I was locked out of my account, and nothing is loading or letting me prove my Identity or upload any form of I.D. ?
What should I do or who should I call to get this situation figured out and fixed? Because my boyfriend hacked my account on my old phone by synching our emails, and I only use the one e-mail. He knows that, but now I'm the one having to jump through hoops to get into my own account when I've done nothing wrong. There has been nothing I can do to change it.
I literally have my I.D. out ready to go, but now it doesn't even want to load. Nor does it have any options to upload forms of identification. This is now the third time I have had to do this trying to recover my account.
If you want to call me, I'd he happy to tell YOU ABSOLUTELY ANYTHING about my account, since I have only had this ONE account since Facebook was founded. That is why this is so important to me. It has it a lifetime of photos and memories that could never be replaced. I uploaded a photo of myself that hasn't been posted to any social media yet.
Proving who I am. My name is XXXX XXX XXX, and my number is (xxx)xxx-xxx Pease get back to me at your earliest convenience.
Thank you very much. xoxo
User's recommendation: Just call or email customer service if you are locked out of your account, because all possible forms of proving my identity would not load any which way. I tried both email and state I.D.. Even my complaint wouldn't load to let me send. So if you want to save your time, energy, and stress level; I suggest going straight to the source.
Preferred solution: MY ACCOUNT BACK .
Facebook Pros: Connecting with old friends, Facebook date.
Facebook Cons: Unable to give me back control of my own page, Someone hacked my account and you will not help, No personal assistance when needed it is all ai.
Location: Philadelphia, Pennsylvania
Thank You for Your Reply! We are processing your message.