Levia Zzz

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Verified Reviewer
| map-marker Elk Grove, California

I need to speak to someone please please please

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No one ever came on the line with me today... my Facebook page is not working right and it was fine yesterday so what is going on with it...I already got the code from you 684416 call me or something please at (480)815-**** please today
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Jessica K Xfw

No help

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A scammer took over my account two months ago and they allow him or it to post on my page. I dont recommend to anyone
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Loss:
$300
Pros:
  • Connect with distant family and friends

Preferred solution: My old account back

Mary Z Zzy

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Verified Reviewer

Hacked account

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I think Facebook is a very evil company,that prey on people's safety and rights, how come a big company like Facebook doesn't have customer care service, email address and helpline, Facebook you're lying to the world with pathetic robot systems that doesn't work, hackers are ruining people's lives and Facebook is the problem and doesn't give a damn about it, I've been reporting a hacked account for Avery long time now. I think it's time that the world know who exactly or what exactly Facebook is.i have a hacked account, there's a psychopath who is posting disgusting stuff in my name.

That account is under the phone number: +27 8********, the psycho has taken over that account, I'm unable to log in, all I can do ,is see him posting *** there. I've been reporting for as long time and Facebook refuse to help .

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Preferred solution: I want back my hacked account or for it to be deleted

User's recommendation: People should stop trusting Facebook, they don't care about people's safety and rights,they only care about keeping those damned accounts to make money

Anonymous
map-marker Huachuca City, Arizona

I’ve been hacked

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Someone else has their face and my phone number is under his picture. Now I have 7?? Hundred people asking to be my friend.
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User's recommendation: I don’t know

Dahlia Ioq

ZERO customer service

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Someone linked an instagram account which I do not use to my Facebook account, from a different IP/country. My FB account was disabled.

I'm told to log in to fill out the form, which is impossible. The same via Instagram, since the account doesn't exist. I filed a report through an alternate account, was denied because the details don't match - OBVIOUSLY because it's a different account.

There's no way to contact anyone properly and they don't care. Support site sends you around circles.

There's no way to actually talk to a person. I've sent photos of myself holding my ID and even certificates/diplomas.

If they had bothered to look at the IP addressof the login, they could fix this immediately.

Having someone link an account to yours without receiving any notification of suspicious activity in your primary account is ridiculous and a huge security breach IMO, and this linking shouldn't be allowed in the first place. Meta's single account for all services is absolute BS.

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Pros:
  • Connected to friends and family
  • Support group
Cons:
  • Customer support does not exist
  • Linked accounts are a safety issue
  • Monopoly and turns to frustrate consumers

Preferred solution: Account restored.

User's recommendation: Avoid

AnJanette J Bne

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Verified Reviewer
| map-marker Hampton, Virginia

Problem with my account

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No one has helped me with the problem I'm having. I need to speak with someone asap 757-390-****. This problem is affecting my business
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Crystal B Ezg

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Verified Reviewer

Unable to access account

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I have forgotten my Facebook password. I have been trying to access my account using the 'forgot password' link for quite some time.

This has been unsuccessful because I am not receiving the email with the code to access my account. I only have my email associated with that account, it is not linked to my phone. I do have access to this email and have been checking the junk folder as well as my inbox.

I don't understand why I am not receiving the requested email and would please like some help. I have sent multiple emails and have called their customer service line at (650) 543-**** which is a recording saying they aren't taking calls and to go to the meta/help website, which just cycles me back to the 'forgot password' link which continues to not work for me.

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Cons:
  • Lack of access to customer support

Preferred solution: access to my account

User's recommendation: don't forget your password, Meta doesn't care

Anonymous
map-marker Leeds, Leeds

HACKED facebook

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My husbands profile has been hacked and there is no way of dealing with it! People are already being scammed by it yet Facebook dont care! Weve had to get police involved and despite emails to Facebook and ID be provided the communication is so generic! People need to ditch Facebook asap! The the fact that they dont care re this is why you need to ditch it! Protect your information and delete everything
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Cheyenne L Pql

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Verified Reviewer

Locked out of fb changed my phone number can't remember my password

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I changed my phone number and cant get back into my Facebook my whole phone completely got wiped and now Im not sure how to get my account back.
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Pros:
  • Place to be social with people all over
Cons:
  • Lock out

Preferred solution: Back into my Facebook account

Kemal Lnz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Puebla City, Puebla

They disabled my Facebook account for no reason! and for me it was very important because I have important information and my tools for my work.

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They disabled my Facebook account for no reason! and for me it was very important because I have...
Hello, the reason why I called you! It's because Facebook disabled my account for no reason and there I pay for my real estate advertising. I hope you can help me.
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User's recommendation: I wouldn't have any

Christy G Bnm

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Verified Reviewer

Someone hacked my messenger and facebook

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My Facebook and messenger has been taken over by someone else I have sent in my Driver's License 5 times, and my marriage license and nothing I do is being approved I've had the same Facebook and messenger for 13 years and they won't give me a time of day . I filed a police report on this issue I have the phone number and email that is on my account right now but I don't have access to these.
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Preferred solution: I want back into my Facebook account

User's recommendation: Don't get locked out of ur account

Veronica C Ykn

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Verified Reviewer

They are not helping me at ALL. Yea I was stupid but they have records and I cannot even contact anyone to fix it!

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My account was hacked. I cannot get in. All I need Facebook to do is look at the records they can see why happens and fix it
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Preferred solution: My account back!

User's recommendation: Acting off emotion is dangerous

Victoria K Aeq

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Verified Reviewer

I was hacked

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Yall wont do *** Not only was my Facebook hacked but so was my instagram. I cant recover them at all. Whoever hacked changed my phone number so I cant recover. Same with my Facebook. Whoever hacked my accounts is harrassing and threatening my family and friends for money or else.. they are use my picture from 10+ years ago.
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Loss:
$30
Pros:
  • Stay in touch with family
Cons:
  • Not secured

Preferred solution: My damn Facebook back and my instagram. They managed get my cash cap.

User's recommendation: Don’t use facebook

Arbi K

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Verified Reviewer

Not happyb

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We did instagram and facebook for our clothing shirt busniess they restricted us as they ask for id for verification now why do this we didnt meet there standered we sell shirts and jewlary ĥighstyleapparel.net they do this fake book not face book
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Pros:
  • Conect people
Cons:
  • Stupid bans

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

Resolved
Raashmi-healer tarot reader V

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Verified Reviewer

Resolved: My facebook account has been hacked

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Updated by user Mar 23, 2024

My facebook account has been hacked.

Original review Mar 23, 2024
Kindly give my account back please if anybody seeing my msgs here I have been using this account from last 17 years Hacker had changed my number my email-id as well Please give my facebook account back its really important it is proffessional account even my work is hamper here kindly do it any workout please. My facebook account name is raashmi-healer tarot reader Regards
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Preferred solution: My facebook hacked