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Verified Reviewer
New Reviewer

Forgot password

I enter the password incorrect password I forgot password I haven't received any code or text message email

User's recommendation: Send a code.

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ID
#3809927 Review #3809927 is a subjective opinion of poster.
Pros
  • Being able to talk to friends and family
Cons
  • Facebook account has been locked

Locked out ofmy account

I have been talking with a tech person named David and he has given me tremendous help. I now have use of Facebook and he has been helping in other areas as well. His last name might be Cooper or Hooper.
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ID
#3808782 Review #3808782 is a subjective opinion of poster.
Location
Whitewater, Wisconsin

My messenger not working

My Facebook got hacked again. But I was able to fix my password to my Facebook account. BUT NOT my messager part I CANT respond to NO one
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ID
#3808530 Review #3808530 is a subjective opinion of poster.
Location
Goshen, Connecticut
New Reviewer

Resolved: I can't get on my Facebook on this phone

Update by user Jul 29, 2022

Company fixed the issue and I have been provided with apology.

Update by user Jul 29, 2022

I would really like to get on my Facebook please

Original review posted by user Jul 29, 2022
I can't get into my Facebook on this phone . I have been trying for about a week already. Please help me with this situation I would be greatly appreciated. I always use Facebook for alot of reasons. My step daughter has used my phone to get to her Facebook now the page is locked. I can't get on Facebook it locked the account
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Resolved
ID
#3807166 Review #3807166 is a subjective opinion of poster.
Pros
  • Account was hacked
  • Can connect with others
Preferred solution
Apology

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New Reviewer

Someone else has my account

I had to go to the phone company and I forgot my password so they made me get a whole new phone number my phone number previously was 781-709-****. That was my number for my Facebook and my messenger. Then I got this phone number 781-299-**** every time every time I...
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ID
#3804041 Review #3804041 is a subjective opinion of poster.
Pros
  • Keep in touch with people
  • Connect with other people
Cons
  • Process is frustrating
Preferred solution
Let the company propose a solution
New Reviewer

Hacked Account Repeatedly

I cannot get help. Ive tried, again and again to regain access to my account. Even sent you copies of my drivers license. Im the only Administrator on my business page and someone is messing it all up creating chaos and loss of revenue. I just want both pages shut down...
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ID
#3802749 Review #3802749 is a subjective opinion of poster.
Location
Fairfield, California
Preferred solution
Apology

Having trouble getting my account unlocked

Can not get a response from them(customer service) either through the 800 number or email. I guess I understand why with this covid thing but I is still frustrating.
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ID
#3802183 Review #3802183 is a subjective opinion of poster.
Location
Peabody, Massachusetts

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Verified Reviewer
New Reviewer

Community services blocked my account

Facebook - Community services blocked my account
My Fb account was blocked for 2 days and 6 days on groups because i posted some puppies on Mangum lost dogs and pets i put how old they were and when they would be ready for new homes put pm me for more info said nothing about price. I have posted my pups on here before no problem and there was no problem when i posted to my page so this block needs to be lifted as it is not fair
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ID
#3796928 Review #3796928 is a subjective opinion of poster.
Location
Mangum, Oklahoma
Pros
  • Share information
  • Talk to friends and family
Cons
  • Getting tooooo political
  • To much scam post being allowed in groups and on facebook
  • No help from customer support
Loss
$100
Preferred solution
My ban from my account lifted

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New Reviewer

I have been hacked and I cannot get a representative on the phone. My account has been taken over my email and phone number have been changed. I need help and to talk to a live person

I thought a friend needed help I sent them a code, next thing I knew I was locked out of Facebook on a messenger. I made a new account, so I could check my old account. They've already posted a fake fundraiser on my account I cannot get into that account to change the email or anything, I am totally locked out.

User's recommendation: Being more accessible.

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ID
#3793347 Review #3793347 is a subjective opinion of poster.
Pros
  • Easy to get in touch with old and new friends
  • It gives us information about our country
Cons
  • Cant get inn my account
  • No way to contact a real person
Preferred solution
I just want to get my account back. I also would like to inform all my friends that I’ve been hacked. I’ve been called by at least 20 people that I’ve been contacted by the same scam on messenger. This time they’re saying they are me.

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New Reviewer

No puedo iniciar sesion

No puedo ingresar a mi cuenta i tengo 3 cuentas mas que quiero dar de baja por que por que los nombres son similares y estan vehiculados con el mismo correo electrónico

User's recommendation: Your customer service is not open 24/7.

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ID
#3791845 Review #3791845 is a subjective opinion of poster.
Location
Monterrey, Nuevo Leon
Pros
  • Lots of stuff
  • Excellent screen graphics
  • Servive is good
Cons
  • Customer service is not available by phone
  • Customer should be 24 hrs a day
Preferred solution
N/A

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New Reviewer

Anonymous person sending messages to my family.

There is a person named dayanarah aye on facebook and using different fb accounts to send messages to my family in the Philippines. This person blocked me on facebook that's why I cant see or even message her. I want to report this person bcoz she is ruining my life and my reputation by sending inappropriate messages to my family just bcoz of her bf and posting my face on fb in someone's fb. Thank u and I hope you guys can help me to take down her account. Im devastated and helpless bcoz of what is she doing. Thank you
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ID
#3791321 Review #3791321 is a subjective opinion of poster.
Pros
  • Enjoy keeping in touch with family and friendsj

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New Reviewer

I need my information back from Facebook Marketplace after I was hacked my information was erased

I cant get hold of anyone to fix my information after I was hacked. I need my information back I promised to buy something on Facebook marketplace the lady was nice enough to hold it for me after a financial emergency and now she will think I renegged

User's recommendation: If you get hacked make sure you don’t have any information on Facebook that you don’t have anywhere else.

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ID
#3771339 Review #3771339 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Great for connecting with family and friends
Preferred solution
My information back

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New Reviewer

I really believe you're discriminating against the items I post on Marketplace. My last to post you have called weapons and yet I find several other post selling the same items I'm trying to sell and

Facebook - I really believe you're discriminating against the items I post on Marketplace. My last to post you have called weapons and yet I find several other post selling the same items I'm trying to sell and
I posted an item for sale on Marketplace that was on there for about 3 weeks. When I renewed it this morning they would not approve it saying it was a weapon. It absolutely is not a weapon I asked them if they even looked at what they're calling a weapon. This is ridiculous I found over 20 ads selling the same item and yet they won't let me sell mine

User's recommendation: Sell on Craigslist. They don't discriminate.

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ID
#3766445 Review #3766445 is a subjective opinion of poster.
Location
Oak Park, Michigan
Preferred solution
I would like to be able to post my item on Marketplace but they say it's a weapon. It is not a weapon look at the picture
New Reviewer

To help me get my facebook back on

My account has been locked for a year i just need to open or recover it for important contacts in my
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ID
#3760140 Review #3760140 is a subjective opinion of poster.
Location
Quezon City, Manila
Preferred solution
to get my facebook account unlock

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New Reviewer

Complaint

I hereby writer to present a complaint on my Facebook account @Bruce Peter -070546****. Someone hacked my account and posted sexual content that are against the Community Standards. Have tried to recreate my Facebook account password. Help me to do away with the sexual Content
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ID
#3759129 Review #3759129 is a subjective opinion of poster.
Location
Nairobi, Nairobi Province