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Contact Facebook Customer Service

Facebook Phone Numbers and Emails

Customer Service Number:

  • (650) 543-4800
    USA
Call customer service
Send Message

Customer Service:

  • +3 531 553 0588
    Ireland
  • +44 203 386 6000
    United Kingdom

Headquarters:

  • (650) 308-7300
  • (650) 853-1300

Facebook Emails:

Accounting/ Billing
Financial Issues
Customer Service
Android App, Blocking Issues, Rerecovering Disabled or Hacked Accounts
Jobs/ Career
Accommodation Due to a Disability
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Advertising Inquiries
Report Fraud
Report Phishing
support@fb.com
records@fb.com
Law Enforcement Concerns
legal@fb.com
abuse@fb.com
Report Content Violating Facebook’s Guidelines
Is this your business?
More phone numbers and emails Less phone numbers and emails

Facebook FAQs

author avatar
PissedConsumer Reporter

The Facebook customer service number does not show up easily on the social media platform. You can find the local customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results, as you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page.

There is no Facebook email address to write to directly, phone number to call, or a live chat option to reach their customer support. They emphasize that users explore the help center to find solutions on the answered FAQs.

Facebook has various social media pages including Facebook, Twitter, and Instagram where you could direct message customer support. There is no evidence of whether one gets a reply.

The Facebook help center is quite comprehensive. You can either search the help center for your question or read through the various sections. Help center is categorized into 4 main sections as follows:

Using Facebook. Address issues regarding Facebook use such as creating an account, how to use the home page, messaging, stories, pages, groups, events, marketplaces, how to create a charity fundraiser on Facebook, how to use Facebook pay, and more.

Managing accounts. Here you find answers to questions regarding login, password, ad preference, notifications, names on Facebook, your profile, profile setting, accessing and downloading information, how to deactivate or delete your account, etc.

Privacy and safety. In this section, company provides you with information regarding the secure use of the platform. They also provide step-by-step procedures for unfriending or blocking someone.
Policies and reporting. Facebook provides detailed information on its policies regarding abuse, privacy, and intellectual properties among others. They also provide guidelines on how to report abuse, identity theft, and any other policy violation.

At the end of every response on the help center, Facebook does a quick survey to find out whether the response provided was helpful. You either click on “Yes” or “No”. If not, you are provided with a text box where you can provide further details on how they can help.

To deactivate your Facebook account, follow these steps:
1) Log in to your account.
2) Click on your photo in the upper-right corner of the page.
3) Click the “Settings & Privacy” button.
4) Click the “Settings” button.
5) Select “Your Facebook information”.
6) Click the “Delete account” button.

To change your name on Facebook, do the following:
1) Log Into your account.
2) Click on your photo in the upper-right corner of the page.
3) Go to the “Settings” menu.
4) Click the "Accounts Center" button.
5) Select "Profiles", and then choose your account.
6) Click the "Name" option.
7) Enter your updated name and save the changes.

To unblock user on Facebook, do the following:
1) Log in to your account.
2) Click on your Facebook profile photo.
3) Go to the "Settings" menu.
4) Choose "Audience and Visibility" and click "Blocking".
5) Click the "Unblock" button next to the person you want to unblock.
6) Confirm the unblocking.

To change your Facebook password, take these actions:
1) Log in to your Facebook profile.
2) Click on your photo in the right corner of the page.
3) Go to "Settings"
4) Select the “Password and security" option.
5) Choose "Change password".
6) Provide your new password.
7) Click the "Save Changes" button after password confirmation.

No, Facebook users cannot see who viewed their profile.

If you need assistance with your Facebook account, go to the Facebook “Help Center” to find information regarding account settings.

If your Facebook account has been hacked, contact the Facebook support team by calling +1-650-543-4800 and follow account recovery steps.

To unblock your account, contact the Facebook support team and submit an appeal for account recovery within 30 days after it was blocked.

Facebook Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Facebook Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Facebook is 6503087300. 69% of consumers used this number to address their issues and concerns. Meanwhile, 53% of users reported contacting a real person successfully by dialing the phone number 35315530588.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Facebook may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Facebook Website:

Facebook Help Center:

Corporate Office Address:

Facebook, Inc.
1 Hacker Way
Menlo Park, California 94025
United States

Other Info (opening hours):

Mailing Address:

Meta Platforms, Inc.

Attn: Privacy Operations

1601 Willow Rd.

Menlo Park, CA 94025

More contact details

Facebook Customer Service Reviews

1.6 / 5
Poor
Marik Mrl
Zero customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No live rep to answer my call. I still have the same unsolved issue.

No one cares, probably no one will even read this. I still cannot use marketplace and I refuse to verify my age with some anonymous digital company. Facebook requires your DOB upon sign up. There is absolutely no excuse for this.

You already have more of my info than I would like you to have so NO! I demand that you restore my marketplace privileges immediately!

Read full review
Irineo Kva
Wrongly accussed

I don't understand why you won't let me back on Facebook when you let Selina Lilly back on when she didn't change her number or stole my information

Read full review
Neel Vox
My market place account is suspended for no reason
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not a thing not a thing to fix my account the worst experience I have had in my life time am 63 years old.

Read full review
Desmin Eiq
No Customer Support
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There is no customer service, tried several numbers I found online none of which will get you ahold of alive person. I have also sent emails with no response.

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How Good is Facebook's Customer Service?

Arnella Nlq
Arnella Nlq
Feels Disappointed | Feb 07, 2025

Nobody answered my call. My service is not being taken seriously somebody has taken over my account and posting things that are inappropriate and nothing is being done about it.

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Charlie D Dxn
Charlie D Dxn
Feels Disappointed | Feb 07, 2025

Ok... not fun anymore its wastes too much time

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Jalena Mif
Jalena Mif
Feels Disappointed | Feb 07, 2025

Someone stole my account and changed the email and email information. I am completely locked out of my original account and no one is helping

Read full quote
Roger C Dcf
Roger C Dcf
Feels Disappointed | Feb 07, 2025

If Facebook believes that you went against their standards they just cancel your account no questions get it back up and going. asked and hard to find an app that's free to

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Peggy S Oie
Peggy S Oie
Feels Disappointed | Feb 07, 2025

It's not a good experience

Read full quote
Afrika Lsz
Afrika Lsz
Feels Satisfied | Feb 06, 2025

Great until I got kicked off

Read full quote

Summary of Facebook Customer Service Calls

820K TOTAL
CALLS
01:04 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Facebook?

Account Question:

  • “I want to recover my Facebook account.”
  • “I cant access my account because i dont have access to the phone number anymore.”
  • “Account issue”

Product/ Service Question:

  • “Fallbrook don't work”
  • “Page error”
  • “Several alerts account locked ,the location s given is not me”

Request for Information Question:

  • “Need help immediately”
  • “Need help changing password the code set your sending me or not working”
  • “Facebook help”

Payments and Charges Question:

  • “Credit Card”
  • “Fraud”
  • “Fraudulent activity”

Shipping and Delivery Question:

  • “Meta is trying to erase my Facebook for some reason”
  • “Meta quest”
  • “Delete meta acct”

Return/ Replace Question:

  • “Can't change my birthday”
  • “I want to return my facebook accouny”
  • “Change of Account Information”

Activation/ Cancellation Question:

  • “They are saying they will deactivate my buisness page if I don’t send in a review . It won’t let me do so .”
  • “Deactivate account”
  • “Delete old email that has been deactivated already from not using it”

Website/ Application Question:

  • “Not happ with Face Book.”
  • “An app that is designed with Facebook doesn’t work”
  • “I'd like to reinstall the marketplace”

Staff Question:

  • “I want to stop the service”
  • “Customer service”
  • “Customer service issues”

Refund Question:

  • “Refund my payment 599”
  • “I boosted an item on marketplace, its rejected but I don have my refund”
  • “I need a refund of my money that was paid for boosting and right after my account got disabled”

Cards Question:

  • “Facebook chgs on my visa card”
  • “My hé was asking number card”
  • “I can't delete my old card off there and it's causing major problems”

Employment Question:

  • “A page has my mugshot on it, the case was dismissed and the pave a private party that should not have my mugshot, it is ruining my life! I cant get married or find a decent job!”
  • “Because he's *** and not doing their job and I'm really *** sick of this *** how in the *** is he able to get into my account screw everything up and you guys ain't doing your job I'm literally up to my *** eyeballs the FTC the FBI the”
  • “Iv been hscked an bl9vk by comunity standards an im goin to loose m6 job over it an since i csnt get the issue fixed emediately im goin to sue”

Other Question:

  • “Unable to load facebook”
  • “Falsely accused and restricted”
  • “To get back into my original Facebook page”

Compare Facebook Customer Service To

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