Contact Facebook Customer Service
Facebook Phone Numbers and Emails
Customer Service Number:
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(650) 543-4800USA
Customer Service:
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+3 531 553 0588Ireland
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+44 203 386 6000United Kingdom
Headquarters:
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(650) 308-7300
Facebook Emails:
Facebook Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Facebook Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Facebook is (650) 308-7300. 65% of consumers used this number to address their issues and concerns. Meanwhile, 40% of users reported contacting a real person successfully by dialing the phone number +3 531 553 0588.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Facebook may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Facebook Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Facebook is (650) 308-7300. 65% of consumers used this number to address their issues and concerns. Meanwhile, 40% of users reported contacting a real person successfully by dialing the phone number +3 531 553 0588.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Facebook may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Facebook mainly because of account, product/ service and request for information.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Facebook is support@fb.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Facebook?
Contact Information
Facebook Website:
Facebook Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Meta Platforms, Inc.
Attn: Privacy Operations
1601 Willow Rd.
Menlo Park, CA 94025
Facebook Customer Service Reviews
If they had some people talk to on fasebook about problems we have there it wood bee nice customer service chat with some one
My phone number changed. I had trouble logging on and could not obtain any help from FB to resolve the issue.
They tell me to logon using my email account. I open EMAIL. Open the email from FB with the LOGON code and enter it on the FB logon page. Instead of logging me on, they automatically send me another Logon code to my previous telephone number.
It is a horrible loop leading to a frustrating dead end. It is like Ground Hogs Day without the laughs.
Account disabled due to a community standards breach and inability due to disability to do their checkpoint test. Did nothing wrong in the first place, breached nothing.
Their test is discriminatory and is contrary to the Equality Act 2010. They ignore all emails; customer service is dreadful.
Terrible company, awful customer service. I am going to make a complaint through the EHRC.
How Good is Facebook's Customer Service?
Summary of Facebook Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Facebook?
Account Question:
- “Trying to get access to old account”
- “My account is being restricted for 5 years can you take the restrictions off of my account”
- “URGENT YOU SUSPENDED MY PROFILE WHICH I HAD NEARLY YEARS FOR FRAUD AND DEVEPTION WHEN I HAVENT DONE ANYTHING WRONG I SENT YOU A VIDEO WITH MYSELF WHILE MY IMAGE US GETTING DESTROYED OTHER QRE MAKING FAKE PROFILES WITH MY PICTURES YOU SUSPEND MY PROFI”
Product/ Service Question:
- “I have a complaint with the company that y'all support. They are constantly harassed me when I ask them to stop and I need to know how to get them to stop. I don't think they understand English”
- “Complain”
- “I can't access my phone to receive the Code”
Request for Information Question:
- “Get help with Facebook business account. Urgent”
- “Help with receiving money”
- “Its about a certain account that needs to be taken down”
Payments and Charges Question:
- “Fraud”
- “Marketplace transaction”
- “Payments”
Return/ Replace Question:
- “Order in return”
- “Change my phone number”
- “This is my date of birth change in facebook account”
Shipping and Delivery Question:
- “I didn't get my token number”
- “Don’t want a Meta account”
- “Is my meta pay suspended”
Activation/ Cancellation Question:
- “I want to deactivate my Facebook account”
- “Cancel account”
- “Facebook cancelled”
Website/ Application Question:
- “They stole my Facebook and made it theirs and left my number on it so I can't even have another Facebook and they stole my WhatsApp and they're causing fraud and I don't know how to stop it”
- “Threat on adult sites”
- “Messenger not downloading”
Staff Question:
- “Lack of service”
- “Service issues”
- “Costumer service”
Refund Question:
- “Refund”
- “Refunds”
- “I want my money back now”
Cards Question:
- “I have lost/ did not write down my pin. or is my pin, my password?”
- “I was just on chat. I can't continue because i am a victim of fruard and i dont have any of my cards active”
- “Card issue on messenger”
Employment Question:
- “A girl started a fight with me, her friend who's a content creator has me on there, it's all over facebook, and threats of me or my people getting shot..people at my job sees this...PLEASE TAKE IT DOWN!!”
- “Job inquiry great experience”
- “I lost my job because of someone posting a post about false information about me”
Other Question:
- “I cant choose my preferred songs”
- “Deleting Facebook”
- “Someone took over my FB & maybe phone and that is his phone number below”
Compare Facebook Customer Service To
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