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Contact Facebook Customer Service

How to Reach a Person at Facebook

Verified Contact Information

Customer Service Number:

  • 1-650-543-4800
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • +44 203 386 6000
    United Kingdom

Headquarters:

  • 1-650-308-7300
    IVR / Automated System Only (No Human Option)
  • 1-650-853-1300
    IVR / Automated System Only (No Human Option)

Accounting/ Billing:

platformcs@support.facebook.com
Financial Issues

Customer Service:

facebook.android@fb.com
Android App

Legal:

ip@fb.com
Copyright Infringement Inquiries
datarequests@fb.com
Privacy Inquiries
mydataprivacyrights@fb.com
Privacy Inquiries

Media:

advertise@fb.com
Advertising Inquiries
press@fb.com

Report Fraud:

phish@fb.com
Report Phishing
appeals@fb.com
Blocking Issues
disabled@fb.com
Rerecovering Disabled or Hacked Accounts
support@fb.com
accommodations-ext@fb.com
Accommodation Due to a Disability
records@fb.com
Law Enforcement Concerns
legal@fb.com
abuse@fb.com
Report Content Violating Facebook’s Guidelines

Facebook Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Facebook Phone Number
1 (650) 308-7300
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Facebook Email Address
support@fb.com
Facebook Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
View full overview

How to Contact Facebook?

The Facebook customer service number does not show up easily on the social media platform. You can find the local customer service phone number for the company in Palo Alto. You can also try calling the Facebook support number, but you are likely to be unsatisfied with the results, as you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. However, here are contact numbers provided by the company:

  • Customer Service USA: (650) 543-4800.
  • Customer Service Ireland: +3 531 553 0588.
  • Customer Service United Kingdom +44 203 386 6000.
  • Headquarters: (650) 308-7300.
  • Headquarters (650) 853-1300.

Accessing Facebook's live chat support is primarily available to users with Facebook Business accounts or those actively running advertising campaigns. Here's how you can attempt to reach live chat support:

  1. Access the Facebook Business Help Center.
  2. Ensure you're logged into your Facebook account associated with your business or advertising activities.
  3. Within the Help Center, select the topic related to your issue.
  4. If live chat support is available for your account and region, you'll see an option to "Chat with a Representative" or similar.


Please note that live chat availability varies based on account type, activity, and region.

There is no Facebook email address to write to directly, phone number to call, or a live chat option to reach their customer support. They emphasize that users explore the help center to find solutions on the answered FAQs.

The Facebook help center is quite comprehensive. You can either search the help center for your question or read through the various sections. Help center is categorized into 4 main sections as follows:
Using Facebook. Address issues regarding Facebook use such as creating an account, how to use the home page, messaging, stories, pages, groups, events, marketplaces, how to create a charity fundraiser on Facebook, how to use Facebook pay, and more.
Managing accounts. Here you find answers to questions regarding login, password, ad preference, notifications, names on Facebook, your profile, profile setting, accessing and downloading information, how to deactivate or delete your account, etc.
Privacy and safety. In this section, company provides you with information regarding the secure use of the platform. They also provide step-by-step procedures for unfriending or blocking someone.
Policies and reporting. Facebook provides detailed information on its policies regarding abuse, privacy, and intellectual properties among others. They also provide guidelines on how to report abuse, identity theft, and any other policy violation.
At the end of every response on the help center, Facebook does a quick survey to find out whether the response provided was helpful. You either click on “Yes” or “No”. If not, you are provided with a text box where you can provide further details on how they can help.

Facebook has various social media pages including Facebook, Twitter, and Instagram where you could direct message customer support. There is no evidence of whether one gets a reply.

PissedConsumer Club

Contact Information

Facebook Website:

Facebook Help Center:

Corporate Office Address:

Meta Platforms, Inc.
1 Meta Way
Menlo Park, California 94025
United States

Other Info (opening hours):

Mailing Address:

Attn: Privacy Operations

1601 Willow Rd.

Menlo Park, CA 94025

More contact details

Summary of Facebook Customer Service Calls

860K TOTAL
CALLS
00:56 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Facebook?

Account Question:

  • “Login help”
  • “Suspended”
  • “Can't log into my Facebook account”

Product/ Service Question:

  • “Thay kick me off facebook all I do is play my Facebookgamefriend”
  • “I verified it’s me trying to long in on my page & it’s still not working”
  • “I cant access on my fb on h.P, but I can't access it on my phone. What's the problem?”

Request for Information Question:

  • “Because I continue to get messages that I've won monies, and I would like to know how to apply for it, is this true.s”
  • “Need to talk to customer service”
  • “About accounts”

Payments and Charges Question:

  • “About payment summary”
  • “Deposits”
  • “Fraud account”

Return/ Replace Question:

  • “Trying to change my payout information”
  • “Cant change my password”
  • “Cannot change password”

Shipping and Delivery Question:

  • “Cant get the code they sending because I don’t have that number in more”
  • “I did not receive any sms code on my phone”
  • “Meta AI deleted my account I think. Can't get in”

Activation/ Cancellation Question:

  • “My phone number was accidentally deactivated trying to sign in after getting a new phone.”
  • “To Activate my Main Account.”
  • “Facebook activation”

Website/ Application Question:

  • “Dating app messed up”
  • “They stole my Facebook and made it theirs and left my number on it so I can't even have another Facebook and they stole my WhatsApp and they're causing fraud and I don't know how to stop it”
  • “Threat on adult sites”

Staff Question:

  • “Having an issue with Facebook dating service”
  • “Customer service”
  • “Get my service back on I don't even know what I did”

Refund Question:

  • “Refund”
  • “Refunds”
  • “I want my money back now”

Cards Question:

  • “I have lost/ did not write down my pin. or is my pin, my password?”
  • “I was just on chat. I can't continue because i am a victim of fruard and i dont have any of my cards active”
  • “Card issue on messenger”

Employment Question:

  • “Info for 1099 marketplace shipping”
  • “A girl started a fight with me, her friend who's a content creator has me on there, it's all over facebook, and threats of me or my people getting shot..people at my job sees this...PLEASE TAKE IT DOWN!!”
  • “Job inquiry great experience”

Other Question:

  • “Need to place ad on marketplace try many times what am I missing”
  • “Facebook logged me out”
  • “Delete my FB”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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