Contact Facebook Customer Service

Demand for Immediate Resolution and Compensation
I am writing to express my extreme dissatisfaction and outrage with the utterly incompetent handling of my order on Facebook. This is not a mere inconvenience; it is a blatant display of negligence, poor service, and disregard for customer rights that has caused me significant frustration and financial prejudice.
I demand immediate action to rectify this mess, failing which I will escalate this matter to consumer courts, regulatory authorities, and public forums without hesitation. I placed an order for Aldo Paxleya Oxford for Men, size 9, to be delivered to my Mumbai address. The order was marked as out for delivery on November 21, 2025. Despite this status, no money delivery attempt was ever made.
To my shock and anger, your system falsely indicated that I had requested a rescheduling of the delivery—a claim that is completely fabricated, as I made no such request. This error is entirely on your end, and it has directly led to the current debacle. As of today, November 23, 2025, the product remains undelivered, well beyond any reasonable timeframe. Due to your delays, I am no longer at my Mumbai address and have relocated to Delhi.
I promptly contacted your customer support to request a change in delivery address to Delhi, only to be met with vague excuses about policy issues preventing delivery there. Furthermore, there is no clarity from your team on whether the item can even be delivered to Mumbai today—a question that should have been answered decisively and immediately. Your representatives then had the audacity to suggest that I cancel the order and place a new one for payment to Delhi. However, the product price has since increased, and when I demanded that Flipkart cover the price difference—which is a direct consequence of your company’s failures—I was flatly refused.
Why should I, the innocent customer, bear the financial burden of your incompetence? This is unacceptable and borders on exploitative practices. Your delays, false system updates, and refusal to accommodate a simple address change have not only wasted my time but also forced me into a position where I must either pay more or go without the product I rightfully ordered. This is a clear violation of consumer rights under the Consumer Protection Act, 2019, including deficiency in service and unfair trade practices.
I hold Facebook fully responsible for this fiasco and demand the following resolutions without further delay:
1. Immediate delivery of the original order to my Delhi address at the original price paid, with no additional charges.
2. If delivery to Delhi is genuinely impossible (which I doubt, given your vast logistics network), then expedite delivery to Mumbai today and provide a full refund for any return shipping if needed, along with compensation for the inconvenience.
3. Reimbursement for the price difference if a new order is unavoidable.
4. A written apology from a senior executive acknowledging the errors and outlining steps to prevent such issues in the future.
I expect a substantive response and resolution within 48 hours of receipt of this letter. Failure to comply will leave me no choice but to file a formal complaint with the National Consumer Helpline, pursue legal action through the consumer court, and share my experience widely on social media platforms, review sites, and with media outlets to highlight Facebook's poor customer service.
I have retained all relevant records, including screenshots of the order status, communication with your support team, and proof of the price increase, which will be used as evidence if necessary. Do not test my patience further—rectify this immediately.

Amazing and understanding human beings did their best to help me . Highly recommend it fast respond
Thank you .

I accidentally logged out of my group. Iam the only Administrator and I can not add me back as Administrator

I never got to talk to a representative. Ive been put on hold for a total of about 18 days now and I got an email yesterday to change my password and I put in my alternative email address and bam.

I got a 404 code and a robot broken into pieces and now I gotta wait 72 more hours. Its been so frustrating.

You better write your password and information down somewhere give it to your friends write it down in your diary or something. Write it on the walls if you have to, but do not lose it.