Contact Facebook Customer Service
Facebook Phone Numbers and Emails
Customer Service Number:
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(650) 543-4800USA
Customer Service:
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+3 531 553 0588Ireland
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+44 203 386 6000United Kingdom
Headquarters:
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(650) 308-7300
Facebook Emails:
Facebook Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Facebook Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Facebook is 6503087300. 69% of consumers used this number to address their issues and concerns. Meanwhile, 53% of users reported contacting a real person successfully by dialing the phone number 35315530588.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Facebook may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Facebook Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Facebook is 6503087300. 69% of consumers used this number to address their issues and concerns. Meanwhile, 53% of users reported contacting a real person successfully by dialing the phone number 35315530588.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Facebook may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Facebook mainly because of account, product/ service and request for information.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Facebook is support@fb.com. 66% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Facebook Website:
Facebook Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Meta Platforms, Inc.
Attn: Privacy Operations
1601 Willow Rd.
Menlo Park, CA 94025
How Good is Facebook's Customer Service?
Summary of Facebook Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Facebook?
Account Question:
- “I want to recover my Facebook account.”
- “I cant access my account because i dont have access to the phone number anymore.”
- “Account issue”
Product/ Service Question:
- “Fallbrook don't work”
- “Page error”
- “Several alerts account locked ,the location s given is not me”
Request for Information Question:
- “Need help immediately”
- “Need help changing password the code set your sending me or not working”
- “Facebook help”
Payments and Charges Question:
- “Credit Card”
- “Fraud”
- “Fraudulent activity”
Shipping and Delivery Question:
- “Meta is trying to erase my Facebook for some reason”
- “Meta quest”
- “Delete meta acct”
Return/ Replace Question:
- “Can't change my birthday”
- “I want to return my facebook accouny”
- “Change of Account Information”
Activation/ Cancellation Question:
- “They are saying they will deactivate my buisness page if I don’t send in a review . It won’t let me do so .”
- “Deactivate account”
- “Delete old email that has been deactivated already from not using it”
Website/ Application Question:
- “Not happ with Face Book.”
- “An app that is designed with Facebook doesn’t work”
- “I'd like to reinstall the marketplace”
Staff Question:
- “I want to stop the service”
- “Customer service”
- “Customer service issues”
Refund Question:
- “Refund my payment 599”
- “I boosted an item on marketplace, its rejected but I don have my refund”
- “I need a refund of my money that was paid for boosting and right after my account got disabled”
Cards Question:
- “Facebook chgs on my visa card”
- “My hé was asking number card”
- “I can't delete my old card off there and it's causing major problems”
Employment Question:
- “A page has my mugshot on it, the case was dismissed and the pave a private party that should not have my mugshot, it is ruining my life! I cant get married or find a decent job!”
- “Because he's *** and not doing their job and I'm really *** sick of this *** how in the *** is he able to get into my account screw everything up and you guys ain't doing your job I'm literally up to my *** eyeballs the FTC the FBI the”
- “Iv been hscked an bl9vk by comunity standards an im goin to loose m6 job over it an since i csnt get the issue fixed emediately im goin to sue”
Other Question:
- “Unable to load facebook”
- “Falsely accused and restricted”
- “To get back into my original Facebook page”
Compare Facebook Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.