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Hello,

We have a BIG problem with my mother's account - Diana Stoynova. She was being hacked 5 days ago - somebody signed in her profile, changed the password and posted a video that is against Facebook Community Guidelines.

So the account was disabled. We managed to change the password, but we cannot verify ourselves via SMS code. The system says that we have received too many codes and shall wait 24 hours. However, we waited 72 HOURS and Facebook still says to wait 24 hours.

The problem is that it appears the system bugged and will not send us a verification code. Thus, the profile cannot be recovered and will be deleted because of hacker attack. PLEASE help us somehow, we can truly prove that the account is ours and will do anything to be helpful through this process. Just please help us recover that account.

You can contact me wherever you want. THANK YOU IN ADVANCE.

Preferred solution: Resolve the case.

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