I received the following message:

Hi Eileen,

Your Facebook password was changed on Wednesday, April 21, 2021 at 6:06 PM (UTC+07).

IP address:

Estimated location:Santa Clara, CALIFORNIA, US

If you did this, you can safely disregard this email.

If you didn't do this, please secure your account.


The Facebook Security Team.

I did not request this password change and now I am having way to much trouble trying to get help restoring my Facebook account and/or setting up a new one. I followed all the steps given to me, submitted my driver's license information twice and then got a message that it wasn't a valid form of id or that I would hear from someone but it would be a while because of low staffing.

I understand the staffing issue and understand that I am not the only person with a Facebook account, but in the meantime someone else has access to all my pictures (that I can't retrieve), contacts and some personal information from Messenger. In addition the other person has set up a fund raiser for a sick dog.

Please assist me with getting my Facebook page back and getting access to all my pictures.

I will appreciate any and all assistance you can give me.

Location: Meridian, Idaho

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