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If someone reports their Facebook was hacked can you please just reset the password and have them set up a new password with the code you send to the cellphone to verify the account. My daughter's account was hacked, my sister account was hacked, my mother's account was hacked, my cousin account was hacked.
My mom is 81 and her account was used to request money from family and friends. Something needs to be done this is scary and crazy because you don't know who is real or fake they using their name and pictures to request money my mom did not know someone did this with her account.
Facebook has to listen to people when they report their account was *** have them change their password make sure to request the verification code aent to their cellphone. The hacker does not have access to the account holder cellphone so they cannot get the verification code and they cannot sign into the hacked account again.
Preferred solution: Allow consumers to use their account that was hacked. My daughter has pictures of my grandson on her Facebook account that was hacked .
Location: Hartford, Connecticut
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