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My name is Katerina Schurek. My Instagram account, Opheliaccat, has recently been somehow disabled with no way for me to fix the problem or contact Instagram at all, and I am at the end of my rope.

All I can do is post pictures with no captions. When I post stories, they are immediately taken down for violating community guidelines despite doing none of that, and when I go to the account status page, it says nothing is wrong, so I cant contact them at all. I cannot comment, follow, or DM specific people. My automatic Facebook -Instagram sharing only works in the direction of sharing Instagram photos to Facebook, and nothing I post on Facebook or on Facebook stories appears on my Instagram.

I have had this account for over 7 years and I have been a very loyal Instagram user, and this account being down severely damages my ability to promote my art and my business. I have been sharing this as much as I can, and I am extremely upset with the lack of customer service on the side of Instagram, Facebook, and META in general. Apparently this is happening to other users as well, and for a company who claims to put their people first, this is a very bad look.

there is no way for me to contact Instagram or Facebook about this issue at all in the help center. Im extremely upset and I dont know what else to do, so I hope that whoever received this can help me.

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