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Goodnight.

First I want to apologize for my English, it's not very good.

That said, I've been trying to recover my instagram account (raulimao) for two weeks now.

I arrive at the login screen and are informed:

"Login request sent

We send a notification to trusted devices for that account to help you sign in.

If you've already signed in on another device, you can open the Instagram app to approve this request"

The only device on which I have access to Instagram is my Xiaomi Redmi Note 7.

When I go to the option "Try another way" it gives me 5 options:

1 - Use authentication application

* I use Google Authenticator. When I try to use this method, I get the message: "Error, check security code and try again." I've tried it countless times.

It was probably because I deleted Instagram from Google Authenticathor, then added it again, and it hasn't worked since.

2 - Use reservation code

* I don't have the reserve code, I really need a code.

3 - Get Support

*The only way I thought it would. Only once received an email from facebook, informing me to send a photo with a code, full name and nickname.

I replied with all the information and the photo attached. They replied that 2FA has been disabled, but not disabled (Please disable)

4 - Access the Help Center

*It didn't help me at all.

5 - Cancel

These are the options available, please, I need to recover my account, I'm over 7 years old and didn't want to open a new one.

Thanks for your help and a great week.

Preferred solution: Let the company propose a solution.

Facebook Pros: Eu quero mudar minha senha, Trabalho.

Facebook Cons: Glitches protegendo conta.

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