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I got locked out of my account I forgot my password a dont have the same number thats on the account so I tried to get the information sent to my email the pin gets into my email to put in a change my password but they sent a six pin to the old number it needs to be more accessible for people who change their number and my name is not the same on my Facebook but I sent in my ID and my birth certificate and they say that I cant get into my account because it doesnt match I never change my name on here even when I first met account please make sure that if you have a Facebook it say your name or you will not get into account my Instagram and my TickTock is hooked up to this account

User's recommendation: Please make sure your name is your real name and not a nickname because they will not give you access to your account.

Preferred solution: Getting my account back.

Location: Detroit, Michigan

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