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Original review updated by user Jun 12, 2021
Hello, my Facebook account was hacked and none of the solutions on the help pages work. The hacker changed my main email, password, and have changed my account settings.
They set it up to have the two step Authenticator so when I try to change my password it says I need a code which I dont have and cannot access. My phone doesnt even get the sms codes anymore either. I tried to have my mom and a friend go through their accounts and report/ help me regain my account and it wont even let them see my page to even do so. It comes up as This Content isnt available Right Now.
Ive never blocked them or changed anything to prevent them from getting into my account. My account hasnt been deactivated either, it would say that upon trying to log in. Ive tried everything. Ive even looked to see if I could just delete the account, and I cant even do that.
I need access to my account to block whoever hacked it, and not having actual people to talk to has been a real hinderance and is terrible customer service. It ALWAYS leads me back to the Authenticator code that Id have to be logged into to even gain access to which completely defeats the purpose and is aggravating beyond all belief.
I need actual people to help me and not just a computer page that takes me in a never ending tail chase. Facebook is a piece of garbage.
User's recommendation: Don’t bother with Facebook itself. Their “help” page is a joke and is no help whatsoever. Use something like this website that gets them to actually help you.
Preferred solution: My account back and the hacker out..
Facebook Pros: I get to stay in contact with all my friends.
Facebook Cons: No way to get in touch with customer service, Hard to log back in account.
Location: Powell, Ohio