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Someone hacked into my Facebook account and changed my password and also changed my recovery information so I couldn't recover my password or reset it. It has been 5 days since I was last logged in.
It has been ridiculous trying to get this resolved. I sent information about my account being hacked and had to send in my ID and then it wants me to secure my account but the login code it sends it to the email of the hacker so I can't even access it. I finally have my email tied to my account for recovery and tried to reset my password put the code in and it said that the feature was unavailable at this time I tried again and then it gives me an error message that I have requested too many recovery codes to try again later and you have to wait 24 hours before it will let you do it again. It has done that twice since I was able to get my email tied back to my Facebook account.
I wish I could talk to a live person to get help to get into my account. I don't care to make a new account but I have a lot of pictures on my Facebook that I no longer have access to anywhere else.
Facebook needs to have a customer service center where we can chat with an actual person or call the. This is ridiculous I even have a small business page tied to my account that I cannot access!
Preferred solution: Let the company propose a solution.
Facebook Pros: Keep in contact with my family, All friends and family are connected, See what your friends are up to, Contact friends from all over, Marketing for my small business.
Facebook Cons: Account got hacked into, No live chat or customer contact number, Recovery information was changed without verification, Cannot access my account.
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