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63 comments
1.0

Update by user Sep 18, 2020

September 18, 2020 Update: Still no access and the scammer has continued to post from my account. The first “Secure Your Account” e-mail from Facebook was followed up on 2 weeks after submitting my info, only to be told “It appears to be resolved” When I disputed it had not, I was told to resend my ID, which I did and STILL NOTHING WAS DONE!!

After a week past and friends informed me of the scam post being ran again, several times, I went back to the email that was sent, responded asking if anything was going to be done to help me, only to discover the link had expired!! Then, last week and this week (Sept 10-14, 2020) 2 more friends informed me about the scam post being done. I told them to report it. One did a report informing my account was hacked.

Then on Sunday afternoon (September 13th) I discover that Facebook security team emailed me at 3am in Spanish to secure my account. When I clicked the link, it was EXPIRED!!

As of now, FACEBOOK is one of the WORST if not THE WORST when it comes to security. But Zuckerberg can become a BILLIONAIRE while not ensuring those of us that helped him to get there, are protected and socially safe!

Original review posted by user Aug 19, 2020

I got caught up in a scam on August 15, 2020. What seemed to be a request from a friend of mine turned into a full out scam, leaving me out of $800 and locked out of my account.

The details of the scam are quite elaborate. It begins with a post saying it is not a scam, with a video commentary and financial transactions showing recipients receiving money. Then it proceeds to conversation via Messenger where more videos of testimonials are shared. From there, I (the victim) are told to send money CashApp or gift cards.

I tried CashApp and it was blocked. That lead me to purchase a $500 gift card, send my "friend" the info with a receipt. The scam proceeds to saying to confirm the transaction back to you, sending your ID, bank routing number, SSN and Facebook log in details are needed. Although, I felt uneasy about it, the fact that my "friend" showed me his photo of ID and CashApp balance, I proceeded.

Now of course it is all a lie! I am locked out of my account and a friend notified me that my Facebook page is being used to continue the cycle by tagging friends in a similar post that I was a target in.

My Facebook is tagged to my business, outreach ministry, community groups like Lupus and Fibromyalgia as well as coaching pages. I need access back!

Please, review my request to get back into my account. I also will be figuring out how to make FACEBOOK change their rule of switching emails to be a 48 hour confirmation time.

With someone changing my email, it only took Facebook a few minutes to allow it to be switched.

When I responded to the email notice, it was about 3 hours after I had been sent the email. Had the 48 hour window been in place, I would not be a culprit of the ongoing scam, robbing people of thousands of hard earned money and for some, medical, rent and funds for their children.

User's recommendation: No matter how detailed the offer is, they are lying! Also, hold Facebook accountable for allowing this to happen.

Product or Service Mentioned: Facebook Profile.

Monetary Loss: $825.

Preferred solution: Give me access back to my Facebook account .

Facebook Cons: Can not be reached for problem resolution, Unable to consistently monitor and block posts and content, Ineffective security measures.

Facebook - Hacked Account and Scammer
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#2252992

FB Help I (8 - I 5 ) > 4 7 5 > 232O Number

#2240647

Same here I wish they would fix this and let us talk to a real advisor to resolve out our issues.

#2178679

I don’t understand how they could allow someone to be able to *** my page my email said my number and email page. After that 20 mins later my facebook and all 3 of my Instagram pages we’re knocked off and asking for authentication . When you click forgot password it goes to the number and email the hackers used

#2189670
@Mittie Dke

I've been going through the same thing, they hacked my account 3/26/22 I've done submitted my identity 8x and every time it says the code has expired. Today I have a ton of calls because who ever hacked my account is now pretending to be me and has hacked almost 15 people from my friends list.

Still I can't get on the account I made 11yrs ago bc these sorry nobody's have their email address and number on file.

500.00 gone and they are still using my account to scam people. Facebook needs to fix this because it's not okay

#2165803

My account of 15 years was hacked Saturday and whatever that person posted, got it shut down. They don’t respond yet when my old business account on IG was hacked and I reported the the person is impersonating me, the reply was, that account was not in violation of community standards. I can continuously be violated and Facebook does nothing.

#2165807
@PissedConsumer2165803

when same thing happened to me a Clark called and caller id even showed facebook. Clark said i need to access your computer and fix and also check all your personal accts for spyware. i told him not no but *** no.

#2168495
@PissedConsumer2165803

I had about the same. My hacker was in Korea and add the Facebook code generating app.

I can't get apps.

I did get I could unlock my account by sending ID. They email a link to continue but the link is not active.

#2160482

My Facebook account was recently hacked. This account is always linked to my Lsw222@***.com email address.

I tried to follow Facebook's recovery procedure and submitted my driver's license twice through two separate emails. I got two sets of the 6-digit recovery password from Facebook email replies but Facebook refused all the passwords.

I have sent this help email to several Facebook contacts but I got no reply so far. My name is SiuWo Lau and my Facebook registered email is Lsw222@***.com Please advise me what to do.

#2148412

Loser

#2147481

i try may ways of recovering my account but still facebook don’t do anything it’s very *** !!!! i think you should create at least customer support for helping people !!!!

#2135747

A translator translating into Dari Afghani mistranslates

#2148410
#2130911

There are plenty of "red flags" to look out for. If a message starts off with "this is not a scam" raises a red flag.

Poor spelling and/or grammatical errors is another red flag. Do a "who is" search on the domain name. If the domain name is registered from Iceland and only 2 or 3 months old. It's a red flag.

That's a little more difficult to do if you're not tech savvy. The best thing to do is DO NOT RESPOND or give out any information wether it's personal or not. Don't open links you don't recognize and if it mentions a family member. Call that member on a landline or cellphone if you don't have a landline like myself and ask them about whatever the scammer alleged.

I've been on Facebook 10 years and was never influenced by a scammer. They are easy to figure out. If they threaten to "come to your house tonight" they never do. I've received a text message from my "local police department" they didn't know that's where I worked.

I'm on Boost Mobile and received a scam try that was very believable. I ended up calling Boost and they said they get a lot of phishing scams. Impersonating others in authority. One text even came from "a police precinct" threatening me.

He was going to "take me in" it was from my delesional sister making believe it was a cop. There were so many red flags that gave her away.

But I didn't respond and I never got another text from her. Beware of scams no matter how believable.

#2130879

"Secure your Facebook account" is the scammer. If you gave them all your personal information you were scammed

#2125084

बहत जयद सतषट ह

#2113147

They will not help with anything. They seem to thinks it's your own problem to figure out

#2110491

I've been hacked and no one will help me remove the account

#2105003

My account" Scott Brewster", "Spencer Family", "Spencer Family of Hawaii with Makaleka K Robinson", has been stolen from me. I've been scammed and hacked on my facebook pages.

I opened my account more than 5 years ago Facebook Confirmation #397688, My facebook password was tnkrbl@***6, my previous email jscottbrewster@***.com. I am 70 years young and these scammers took advantage of me promissing me a $20,000 government grand due to covid reasons. I'm having to change my passwords and user names on every account I own. I've tried to contact Facebook customer Svc and security without any success.They used Aramis Ayala web page as part of their scam.

They instructed me in writing what to do on Facebook settings, security settings, two factor authentication use your phone number to set it up choose text message, click on recovery codes after that, shows codes and screenshot the dodes you have. The codes you have send it here. Recovery codes look like this (sent example page).

I've worked many years developing my ancestry site with original pictures and documents I've secured thru my research. Facebook gave me a designation for this.

#2083528

I had the same thing happen to me my niece turned them in to Facebook and said there was nothing to worry about the scammers got to stay on Facebook and my account was taken off and I wasn’t the one doing anything wrong

#2083522

I got almost the Dame problem on 10.18.21 and still nothing I been trying my best to reach out to Facebook so I can't get my old accounts back witch one of them is Instagram n the other one is facebook

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