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2.4

Late on June 8, 2021, I attempted to log onto my Clifford Johnson Facebook account, but received the message that my password had been changed 8 hours earlier. A hacker had done this, and had changed the email associated with the account.

Accordingly, when I try to recover the account through my email address, Facebook instead posts a recovery link to the new email address (which I do not know).

To my shock, I have found that Facebook provides no means to remedy this, except by asking friends to formally report (on the hacked account page) that an imposter is pretending to be me. Multiple friends did this, but Facebook has taken no action. As a result, my 300 Facebook friends and messenger contacts have suffered and continue to suffer disturbing messages and phishing attempts, purportedly from me (e.g. stating that I have been very sick).

I am told that Nigerian accents respond over the phone.

I want the account restored to the old (i.e. my) email with a link/code to reset the password.

User's recommendation: Demand direct customer support, by phone and/or chat.

Product or Service Mentioned: Facebook Account.

Preferred solution: Deliver product or service ordered.

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