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3.5

Hi my name is Tia smith my profile name is Ann-marie smith on my facebook someone use their email on my account and it locked me out it will no longer let me change my password whenever I try to change it it goes to the stranger's email and it pops up this person's phone number and all their information I did put my number on my page which is 779-238-**** however when I did try to change my password putting in my number it still will not let me log in to my account this is my main account I always use discount this is the only account that I use I have all my friends and family on this account even my baby daddy is on this account and that's the only way I can contact him and it's the only way he can reach out to his son now since I no longer have access to my account because someone hacked it I will not be able to contact my son father for him and that is not good so if there's someone inside of your customer service could you please find a way to get into my account change my email and put it back to the email that I had which was tetemomma@***.com all of my information is on my account even my name which is Tia Smith you'll see a picture of that is showing that I work at UPS if you need any information I can provide you my birthday or something

Monetary Loss: $120.

Preferred solution: Pack was hacked.

Facebook Pros: Funny memes a great place to reach people.

Facebook Cons: False charges.

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