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1.0

I lost access to my account and I am not sure how. I have been trying to get back into my account for almost a week and have not gotten any where.

I have verified my identity twice by submitting my passport. I was sent a link to reset my password which I did but now it is asking me for a code from a code generator on facebook that I don't have access to! It doesn't give me an option to select an alternative method of receiving the code. It just keeps asking for the code.

I have had this account since 2011 and have valuable information and people on it. I can't just start a new account. I also run my business from my account and have not been able to contact my clients! I need this resolved NOW!

This is ridiculous, I should not have to go through all of this just to get into my account. I need to speak to someone or have someone actually email me back not an automated message!

Preferred solution: I want access to my account again..

Facebook Cons: There is no way to get access to my account.

Location: Slidell, Louisiana

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