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My account has been locked, and I'm unable to verify because of the phone number they're trying to use. What happened is earlier this year, I had to contact Facebook because someone had accessed my account and added security measures that required a login code.
I wasn't able to access Facebook until I verified my identity, but every time I would send my ID, Facebook would respond saying they couldn't verify it. Finally, after many messages, I was verified. So I logged through the link sent to me via Facebook support, and it asked me a bunch of questions, one of them being if I had access to the numbers on my account. I answered no, that I couldn't use either number, and the next screen it said we will send a code to your phone in order to verify your identity and unlock your account.
So now, every single time I try to log on, it says locked please verify and when I click on more ways to verify it gives me the same option to send code to same phone number and that's it.
This has been an ongoing issue and I haven't been able to actually access my account since AUGUST 2021. Please help me!!!
Facebook should really consider taking a look at their Security department customer service!
Preferred solution: Access to my account. .
Facebook Pros: Pls unlock my facebook account.
Location: Hoschton, Georgia
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