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Hello,

After not using my Facebook account for a couple of years, I have recently started using it again to join a group pertaining to my new job. I wanted to change the name of my account, but when I tried to do just that, I was asked to enter 3 security codes from Trusted Friends to confirm the change.

None of the friends on my list were able to get such a code for me, as I had never appointed them Trusted Friends in the first place. Now I can't log into my account anymore: when I try to, it redirects me to the name change page where I have to enter the 3 codes that I cannot get.

It doesn't offer any other ways to confirm the name change.

I'd really like to get back into my account. I don't even care about the name change anymore to be honest.

Kind regards,

Rosalie

User's recommendation: Make sure to get those Trusted Friends, honestly.

Preferred solution: Let the company propose a solution.

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