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Someone hacked my friends Facebook account. The hacker compromised both her password and email address, therefore she is unable to recover her own page.

She has tried all of the steps, still no luck. She's even provided her identification to prove that the page belongs to her, but the recovery information keeps going to the hacker's email. When we try to call Facebook customer service, the numbers are no longer operational. I just think that it's horrible that someone can steal another persons account and not get caught.

And the procedures in place to retrieve a hacked account does not accommodate this incident. I am not satisfied or impressed.

User's recommendation: Keep complaining until your issue is resolved. Hopefully Facebook will provide people to assist with real customer service issues.

Preferred solution: Let the company propose a solution.

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