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I have contacted you guys before, but no one came to assist. my mom's account is hacked, shes 71 and does not speak english.

We did the 2 verification process with an ID driver license of hers, but no one got back to us and we are not able to log into her account at all. We need to shut it down, as it is compromised, and this person is contacting mutual friends and is hacking into her email as well. we are able to change the password, but unable to access the account to shut it down. PLEASE SHUT THE ACCOUNT DOWN ASAAPPPPPPP....

THIS HAS BEEEN GOING ON FOR AT LEAST 1 MONTH ALREADY AND YOU GUYS HAVE DONE NOTHING AND HAVE NOT EVEN CONTACTED US BACK. YOU GUYS ARE NOT PROFESSIONAL AND NOT DOING YOUR JOB TO PROTECT THOSE WHO ARE USING YOUR WEBSITE.

User's recommendation: DON'T USE FACEBOOK ANYMORE.

Preferred solution: CONTACT ME AND SOLVE THE PROBLEM.

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