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Actually facebook never answer about my issue. I'm losing 12 years of work contacts and life memories.

Preferred solution: Full refund.

Facebook Pros: Good social media platform.

Facebook Cons: Absolutely no support.

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Hello what really happened ? Can you text me 3.

2. 3. 5. 7.

6. 3. 7.

1. 9

@Rozella Rte

On 25th March, the email I use to create my facebook account 12 years ago was hacked. Someone log in, change my fb password and post a pedopornografic content(everything in, about, 15 seconds).

Immediatly Facebook ban me. I press the "It wasn't me" button and after few seconds, as requested from the social platform, I've sent my ID to confirm my identity. The screen say:"Thanks, we need 1 day and half to confirm your identity, please wait"(more or less). After 30 days no one answer me and my account is now definitely disabled.

I've tried litterally EVERY options in the support page, but there were 2 different scenes: 1)If I tried something while logged in, the social answer:"Your account is been disabled, bye bye" 2)If I tried something while not logged in, the social answer:"you need to be logged" Sometimes it give me an Unknow error. And this is for my first mail, recovery mail and mobile number associated to my account. I've also tried to call every number I found on internet and write to every mail...but nothing change.

That's it. P.S: sorry for my bad english

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