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Update by user Nov 07, 2021

Hi Sirs, as i mentioned, the case is not resolved. I am willing to provide all the necessary information to prove that i am definitely more than 13 years old.

I am 52 years. I have bad eye sight and i pressed the ‘enter’ key accidentally and the next moment, all my photos and videos are gone. All my wedding photos, all my photos of my late relatives and friends, colleagues and many many more. please review.

I have tried to resend my ID but all undelivered. Please please help.

Update by user Nov 05, 2021

This case is not resolved because i am still unable to access to my facebook account.

Update by user Nov 05, 2021

I tried to send them uncountable times of emails and messages with all the necessary IDs but unable to be delivered.The automated machines keep remind me that i am less than 13 years of age but the actual fact is i am already 52 years old. Please help. All my important photographs and videos are kept in facebook account.

Update by user Nov 02, 2021

My case is not resolved till today. Please help

Original review posted by user Oct 03, 2021

I have pressed the wrong key in my facebook setting page as i was not wearing my pair of glasses in the early evening on 1 October 2021 Japans time and my existing account is suspended the next moment till to date. I was required to send my photo to show my age.

I took a few pictures on the spot with my selfie before reading the Help page. As my photos were not approved, i started to read the Help page and attempt to send my Singapore and Japan government ID, school diploma, recent letter from the Singapore embassy and so on which showed my name, my birthdate but were not successfully uploaded because i have excess the number of attempts.

I have started to use Facebook since 2008 when i started to stay in Okinawa, Japan from Singapore. Facebook is the only place i have been using to get access and communicate with my friends, relatives, colleagues and customers. So i have posted and saved all my photos (during gatherings, travels and workplace etc.) and videos to save all the good memories because i have trusted Facebook so much.

If Facebook decided to disable and delete my existing account, all my precious photos and videos will be gone forever which is very sad and disappointment for me

Please allow me to use my existing facebook account again.

This is my only wish from facebook. I seek your kind understanding.

Thank you very much.


I am 52-years-old my birthdate is : 7 September 1969.

Singapore citizen residing in Okinawa Japan due to international marriages.

Location: Tokyo, Tokyo

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