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Yes! Someone has accessed my account.

Thank you for alerting me. The email address on my personal profile has been changed and everything your site prompts me to do to fix this issue, just leads me back to an email that doesnt belong to me. Now my profile is hidden and none of the solutions you offer are working. Ive submitted photo ID.

Ive responded to 7 separate emails from you. Still, I cannot access my personal profile page which is linked to my business page.

This is causing me several problems, but the worst part is that I cannot respond to my customers messages or advertise my business because I cant gain access to the profile it is associated with. I had planned to launch a long term ad campaign this fall, but now I cant do anything! My personal profile account is listed as Coco Cohen (Cynthia).

That is exactly how it appeared. My business page is Coco Luna Designs. My email is coco.cohen@***.net. Both it and my cell phone (575) 740-****) are still linked to my page, but an unknown email address shows up as the only contact info.

Your security team was able to tell me the IP address and approximate location of the hacker as being near Santa Clara CA. I live in North Little Rock, AR. Just prior to my account being hacked, I was trying to follow your security guidelines by changing my password. I followed your instruction and my account was compromised the very next day!

Through no fault of my own, you have cut me off from my community, my business, and my resources for help as I am a shut-in who is caring for a 97 year old woman in hospice.

That woman is my mother. And we count on my Facebook community for support. Ive never used FB for a anything untoward, and Ive come to rely on it for reaching out to my community for numerous reasons.

Were it not for Facebooks existence, I would have been spending my time and efforts in another format. In which case I would not be finding myself in this awful predicament of being held hostage to a giant corporation that refuses to acknowledge their inappropriate actions, much less to try to do anything to mitigate the consequences those callous actions have caused me.

User's recommendation: I’m trying everything. We’ll see if it helps.

Preferred solution: Access to my Facebook page! .

Facebook Pros: There are 0 good things about their customer support.

Facebook Cons: Disables your account for no reason whatsoever, No support for malfunctions, Hacked accts, Cant get access to my facebook.

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