Facebook Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Facebook has 1.8 star rating based on 31204 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Facebook to a friend or colleague.
- Rating Distribution
Pros: Friends, Family, Communication.
Cons: Hackers, No customer service, Getting hacked.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Facebook has 1.8 star rating based on 31204 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Facebook to a friend or colleague.
- Rating Distribution
Pros: Friends, Family, Communication.
Cons: Hackers, No customer service, Getting hacked.67% of users think that Facebook should improve its Customer Service.
41% of users say that they might use Facebook in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Be helpful in unlocking accounts", "Change your password often", "Stay away from. Facebook", "Facebook, if your account matters.", "Go to another platform and keep receipt of your buy an I phone".
Most users want Facebook to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount setup

I have a cannabis delivery business that I added to Facebook. I failed to read Facebook's guidelines, which state they do not allow any businesses in that industry.
As expected, they removed me.
Two years have passed since I was removed, and I sent them very sincere messages apologizing and trying to get back on the site, but they simply won't have it. I feel like I deserve another chance since their guidelines/rules are extremely complex and very detailed - I mean, who has time to read all that?
- Public exposure
- Not willing to give people a 2nd chance
- Customer service
User's recommendation: Don't advertise any cannabis businesses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant login to my facebook on my phone or change my password
My ex hacked into my phone on two different occasions. The second time, I had to do a factory reset on my iPhone. Since doing that, I cannot log into my Facebook account on my Facebook app on my iPhone 14. I am logged into Facebook on my MacBook computer, but it is not allowing me to change my Facebook password. I have tried everything and just want to have my Facebook and Facebook Messenger back on my phone! PLEASE HELP ME! Also, I do not remember my Facebook password. It says it was changed in August of 2024, but I cannot remember it for the life of me. I still have access to my email and my phone number associated with my Facebook profile. Even then, when I get the code sent to me, type it in, and then proceed to enter a new password, it will not allow me to do so. Please, please help me!
Thank you in advance,
Sincerely,
Elizabeth Poole
- Keeping in contacts with friends
- Keeping a timeline of my photos
- Contacting them for problems and help
Preferred solution: my password changed!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFB account got hacked almost a week ago
Facebook has not helped me in any way
It started out with a friend of mine messaging me to be able to send me an email so they can get back into their own account. To my knowledge that this was legit because I have done that before with my husband's email and was able to regain access to login. But since this person was pretending to be a friend of mine, I gave him the six digit code he was able to attach his account to mine and completely boot me off from that point on. I did not give him any sort of permission to take my account, I was simply helping who I thought was a friend. Come to find out the friend of mines account has been hacked for a long time without Facebook taking the account down!!!. That account has had been reported multiple times by closer friends and Facebook still did not take that account down with a scammer attached to it! Talk about fu**ed up. Since Facebook failed to provide true safety and security to our account that hacker was able to lie and pretend to be somebody else to gain access to my original account. Now I don't even know if my original account is active or has been deleted as I have reported my original account many times due to it being hacked and I don't want that scammer to scam any more of my friends and family. I have reported my original account to Facebook and Facebook still allowed it to stay active without it being the person who owned that account.
If Facebook was a true social media website they would upgrade their security, not to mention I had to make a new account and I was not forced to make security questions as my original account had security questions and I have had Facebook ask me for the answers to them before to double-check and make sure that it was originally me that was trying to get back into my account before.
Now since Facebook has not helped me hardly with this issue and continues to not help me with this issue to my knowledge it seems like Facebook itself has been hacked as well as my account. Facebook should have recognized the device that it was connected to but didn't Facebook should have sent me notification emails to me stating that things were changing in my account but did not, I had to report my Facebook account due to the scammer attached to it over 10 times before Facebook even did anything. Now on my new account I cannot tell if that scammer had blocked me or Facebook decided to take down my original account. If Facebook decided to finally take down my original account I don't understand how they cannot help me regain access to it.
I have also found out who the scammer was through another one of my friends, the scammer had two accounts to their name and I had reported both of them. Facebook only took down one and refuses to take down the other one as a scammer continues to collect other facebooks and link them up to his account, and Facebook the company is allowing this to happen. I am extremely pissed and upset and disappointed that after having an account with Facebook for over 15 years , that they are just going to sit back and allow this to happen. This is Deanna Thompson Sauter, I refuse to give up on regaining my original account as I have always only had one account. Well see if this makes it to the news, and with Facebook continuing to ignore me and refuse to help me regain my original account, putting this article on ktvz news channel in Central Oregon might just be the best decision. Because I am one pissed customer and want my belongings back.
I also have photo proof that my account was hacked, as when I created a new account because I was forced to I did message my old account asking for it back, the scammer then decided to try and scam me again and blackmail me for money this time... I have photo proof but for some reason the photos I'm trying to upload is not allowing me to on this complaint review. But through my new Facebook account I have also sent pictures a couple times already showing that there is a problem with Facebook.
- Staying connected to family and friends
- Hackers allowed to steal my identity and customer service
Preferred solution: My original account that I have had for over 15 years back, the one that got scammed and I can't do anything about it on my end.
User's recommendation: Just get an Instagram account and *** Facebook. FB doesn't seem to give a *** now a days..!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I cannot log into my Facebook
Company fixed the issue and I have been provided with product replacement.
I need help with my Facebook account. It says I have been blocked and I don't know why.
Because I have never done anything to violate my account and they say I will be able to log in after 171. Please help, I need my account.
- Cons
- Pros
Preferred solution: I want to know why my Facebook blocked what is the reason
User's recommendation: I'm the future customer I really need my account

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Thedarkdevils69@***.com
Company fixed the issue and I have been provided with apology.
If it's not on a Android Galaxy. S24.
And it's not being accessible from Calgary Alberta Canada. Then it's not me
Now you're getting me to send security code. We're just being sent to a device.
I don't even own that is not mine. And I don't know the person that it belongs to.
So I can only imagine. It's the person that hacked into my account
The account name is CJ J. Hanson.
- Family contact
- Login system sucks ass
- Changed my email address to some unknown email address
Preferred solution: Apology
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disabled account
Company fixed the issue and I have been provided with apology.
My account is being disabled because they think I am under 13, while I sent my ID showing my real age.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed out of $325.50
I still haven't received any emails from Facebook about my refund
The order arrived on January 6. I had the mailman place the package on my porch so I could collect it. I watched as the mailman placed the package on my porch. He carried the package as if it was lightweight, which confused me.
I waited till the mailman left to grab the package because I didn't want to be seen. After he left, I could feel that the package was lightweight, so I went to my room and ripped open the box. It was a Walmart box with an iPhone top in it. I had not received the iPhone 14 Plus that I had ordered on Facebook Marketplace.
I realized that I had been scammed out of 325.50 dollars. Panicking, I hurried to report the issue before it was too late. They advised me to wait for two to three days for the seller to respond. If he didn't, they assured me they would intervene.
It's been two days and I have not received any emails or notices from Facebook, indicating that they've intervened. I would like a refund. This was a gift to myself for my birthday. I had been looking forward to getting this phone because my phone screen had gone out.
If you could contact me and let me know what is holding up your investigation into this scam, I would appreciate it. I would like a refund, because I didn't receive what I ordered.
I was scammed out of 325 dollars, and as an 18-year-old who is in school and not working, $325 is not a small amount of money. No one is going to replace the money that I had saved up and worked hard for.
- You can discover new things
- It can effect your mental health
Preferred solution: Full refund
User's recommendation: Don't shop on Facebook market the entire app is a scam
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: So good
Company fixed the issue and I have been provided with apology. I didn't login
My Facebook won't log in. Please help me.
What happened to my Facebook account?
Give me access to my Facebook account. My Facebook account is my life.
- Cons
- Cons
User's recommendation: My facebook Account gave me
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFacebook advertising false merchandise
Terrible!
I was watching Reels when an advertisement video for Amiri jeans appeared. I purchased the product for $25.
They provided me with a tracking number, and I monitored the jeans for an entire month before they stated my product was delivered. However, no jeans ever arrived at my address. I was waiting for them to show up, but they claim they've been delivered. I still have the email.
I'm contacting you guys because they don't have any contact information, and it was on the Facebook platform.
I didn't know you guys allowed people to post false advertisements. I'm considering a lawsuit if I don't get the response I need and want.
- I buy things from the market place
- Theyre scammers
Preferred solution: Full refund
User's recommendation: None I wouldn’t recommend them to buy nothing off Facebook. That was my first and last time!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFACEBOOK NEEDS TO STOP MISINFORMING ON GOOGLE SEARCHES ABOUT MY BUSINESS ASAP
FACEBOOK HAS BEEN AFFECTING MY BUSINES FAR TOO LONG WHILE THEY GET THE EXTRA VISIBILITY FROM BEING ASSOCIATED WITH ME.
EVERYBODY ON THE INTERNET KNOWS MY CONTACT INFO and so does Fbook, BUT FACEBOOK alleges they don't!!!
THEY USE THE WRONG CITY ON MY BUSINESS IN GOOGLE SEARCHES AFFECTING MY PROSPECTS!!!
YOU NEED TO STOP THIS game AND YOU WILL NEED TO PAY FOR THIS DAMAGE SOMEHOW. I HAVE SPENT 15 YEARS BUILDING MY ASSETS!!!.I ALREADY TEXTED YOU ON THIS MISINFORMATION ON MY BUSINESS.
HOW CAN YOU DAMAGE BUSINESES LIKE THIS BUT YOU GET FREE VISIBILITY??
MAKES NO SENSE.
YOU HAVE ENOUGH MONEY 2 PAY 2 ADS!!!
I NEED COMPENSATION FOR SUCH ABUSE OF ME ON GOOGLE SEARCHES
Preferred solution: I LOST BUSINESS BECAUSE FACEBOOK INTENTIONNALY PUT WRONG ADDRESS ON MY ASSET DURING SEARCHES I WANT COMPENSATION OF AT LAST 5000.. HOW CAN YOU TREAT OTHER BUSINESS IN THIS MANNER,...WE MADE YOU!!!!
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Verified ReviewerRecover my facebook id
One person from Oman, named Farooq, asked me for my ID card and I sent it. After that activity, my account has been hacked. Please help me.
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Verified Reviewer |Threat, scam and defamation of character
I HOPE THAT THIS GET TO THE RIGHT PERSON
We have been sending emails to Instagram since May and no response. Laureano Ramos and I was friends at first until I found out that he scammed this lady.
Brendliz Rodriquez out of $6,000. And so that's where the threats came in. So, how ny brother Cornelius got involved is when he tried to reach Laureano and he couldn't, so he contacted Laureano on Instagram and tiktok. So he placed a picture under my brother's name, lying to his supporters because he didn't want them to know the things that he done.
But the messages will prove everything that I said. We will like to see Laureano instagram and facebook page closed permanently. His instagram account is, lrj74_pr and his facebook account picture is posted, due to so many fake accounts on Facebook.
We are not going to allow Laureano Ramos get away with these things. Both of his accounts need to be banned permanently.
Laureano Ramos accounts are, laureano_r and Laureano_or And tiktok, shouldn't allow this to continue. I also have some of Laureano tiktok messages, also in which he was found in violations for all three.
Hope this get in the right hands.
I have sent in proof over and over again. Laureano Ramos as you see, sent out threats, posted a picture under my brother's name, in which is not my brother. He also labeled my brother as been a scammer, in which he's not.
We would like to see both of Laureano Ramos accounts, laureano_r and Laureano_or banned permanently for threats, defamation of character, and scam. He shouldn't be allowed to have any accounts at all.
The defamation of character was coming from the other account , laureano_r. Laureano Ramos has 2 accounts. And we will like to see both of his account permanently, for defamation of character, posting a picture under my brother name, in which was not my brother Cornelius.
And lied on his name calling him a scammer in which is incorrect. The one with the other stuff is the account laureano_or. We will like to see both of these accounts closed due to threats, defamation of character and scam. He shouldn't be allowed to keep any accounts at all.
If so, we will contact somebody about it. Because, if he done it once, he will do it again. And tiktok, supposed to care about our safety. And I already suffer from depression and anxiety.
And since this happened, my doctor had to place me on an additional depression medication, bupropion XL 150mg, in which I can send a picture of. And this is still affecting me. They found violations on the account laureano_or and it should be the same for the account laureano_r. We will not give up until we see Laureano Ramos accounts closed permanently.
Nobody should have the privilege to have accounts after threats, defamation of character or scam. Threats by itself is bad. And if Laureano Ramos, are allowed to keep his accounts after this, or if he be able to reopen these accounts, we will be consulting with a lawyer. Because that will let me know that tiktok really don't care about safety, as they say.
It wouldn't be fair to my brother, Cornelius or myself.
I HOPE THAT THIS GET TO THE RIGHT PERSON
We have been sending emails to Instagram since May and no response. Laureano Ramos and I was friends at first until I found out that he scammed this lady. Brendliz Rodriquez out of $6,000. And so that's where the threats came in.
So, how ny brother Cornelius got involved is when he tried to reach Laureano and he couldn't, so he contacted Laureano on Instagram and tiktok. So he placed a picture under my brother's name, lying to his supporters because he didn't want them to know the things that he done. But the messages will prove everything that I said. We will like to see Laureano instagram and facebook page closed permanently.
His instagram account is, lrj74_pr and his facebook account picture is posted, due to so many fake accounts on Facebook.
We are not going to allow Laureano Ramos get away with these things. Both of his accounts need to be banned permanently. Laureano Ramos accounts are, laureano_r and Laureano_or And tiktok, shouldn't allow this to continue. I also have some of Laureano tiktok messages, also in which he was found in violations for all three.
Hope this get in the right hands.
I have sent in proof over and over again.
Laureano Ramos as you see, sent out threats, posted a picture under my brother's name, in which is not my brother. He also labeled my brother as been a scammer, in which he's not. We would like to see both of Laureano Ramos accounts, laureano_r and Laureano_or banned permanently for threats, defamation of character, and scam. He shouldn't be allowed to have any accounts at all.
The defamation of character was coming from the other account , laureano_r.
Laureano Ramos has 2 accounts. And we will like to see both of his account permanently, for defamation of character, posting a picture under my brother name, in which was not my brother Cornelius. And lied on his name calling him a scammer in which is incorrect. The one with the other stuff is the account laureano_or.
We will like to see both of these accounts closed due to threats, defamation of character and scam. He shouldn't be allowed to keep any accounts at all. If so, we will contact somebody about it. Because, if he done it once, he will do it again.
And tiktok, supposed to care about our safety. And I already suffer from depression and anxiety. And since this happened, my doctor had to place me on an additional depression medication, bupropion XL 150mg, in which I can send a picture of. And this is still affecting me.
They found violations on the account laureano_or and it should be the same for the account laureano_r. We will not give up until we see Laureano Ramos accounts closed permanently. Nobody should have the privilege to have accounts after threats, defamation of character or scam. Threats by itself is bad.
And if Laureano Ramos, are allowed to keep his accounts after this, or if he be able to reopen these accounts, we will be consulting with a lawyer.
Because that will let me know that tiktok really don't care about safety, as they say. It wouldn't be fair to my brother, Cornelius or myself.
ngna

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Verified Reviewer |My Facebook information has been changed. I can't change my primary email or delete a phone number that was added, but not by me.
I need all my information to myself, and you all did not send me a login authorization for someone else to be able to get into my account and change my information. I have had my account for years since 2015.

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Verified Reviewer |Facebook locked account problem
Hello Dear Facebook Team My Facebook account is locked and there is a problem with Confirm Your Identity and I have submitted your according all government proof which is there,but I am not able to unlock my account. Please give me the option of get a code by, email or get a code on your phone to get my account unlocked. Through which I can unlock my Facebook account
Username:Zahid Zland
Phone:-+937********
Preferred solution: yes
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Verified ReviewerI want to open my old account account and I forgot the password and I lost the number
I forgot the password and I lost the mobile number Register to my old account and I want to open it today
Preferred solution: Full refund
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Verified ReviewerMy old facebook account jasmine.blackmon.127
Report my Facebook and remove that account. I need a little help to add an email account and phone number 323317****.
- None at all
Preferred solution: Deliver product or service ordered
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Verified Reviewer |Penny was calling me a bich and calling me fat
And she kept on doing it so if y'all need pictures of it I got it all right here with me and I asked her to stop and she won't do it at all and so I have to report her now so she will stop this BS right now and so face book will stop this BS so we can get along better now
User's recommendation: Fix face book
About
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Facebook was started in 2004. It is a website for global social networking. Anyone can become the member of the site who will declare itself at the age of 13 years and older. Facebook gives its customers an opportunity to renew the personal profiles, to notify friends on themselves, find new friends etc. One can also send messages, videos and photos to his friends, lean more new information about them. Customers can choose the audience depending of interests, location, age, business etc. Users can join a network created in schools, colleges, organizations, and work places and other. Facebook offers its services in USA, Canada, Singapore, New Zealand, Philippines, Australia, India and other countries.
Facebook is ranked 110 out of 457 in Social Media and Networking category
USA, Asia, Canada, Worldwide, Other, UK, Europe, Australia
thank you very much
This has just happened to me. No help at all - no notification they changed my phone and email address.
No ability to recover the account or get any help. thankfully i got help on getting my account back
best thing to is make yourself 3 to 4 face book account but not all with the same names and use different email addresses i have 10 face book accounts so if i get banned from one i have the other as backup just your freind request and them know its you with a different account name
I GOT MINE RECOVERED FEW DAYS AGO
How? What did you do to get in recovered?
How did you get it recovered? My instagram was also hacked
They didn't. This is common scam that you see on EVERY social media platform.
Do not fall for it. Some rando can not get your account back for you.
Congrats to you buddy.