Facebook
Reviews and Complaints
Facebook Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Facebook has a 1.9 star rating from 26,294 reviews with 11% likely to recommend; most Facebook reviews describe widespread dissatisfaction and reliability issues.
Positive Feedback
Users value connections with friends and family and cite communication as the main benefit.
Negative Feedback / Risk Areas
- Many Facebook customer complaints focus on account suspensions, hacked accounts, and identity verification failures.
- Poor or unreachable customer service and long appeal delays are repeatedly reported.
- Users report unreliable recovery options and concerns about safety, scams, and high price level for services.
Key Takeaways for Future Customers
- Expect issues with account recovery and prepare backup emails and phone numbers.
- Consider privacy and verification limits before paying for services or linking accounts.
- Be aware of documented customer service gaps when evaluating support or billing disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Facebook has a 1.9 star rating from 26,294 reviews with 11% likely to recommend; most Facebook reviews describe widespread dissatisfaction and reliability issues.
Positive Feedback
Users value connections with friends and family and cite communication as the main benefit.
Negative Feedback / Risk Areas
- Many Facebook customer complaints focus on account suspensions, hacked accounts, and identity verification failures.
- Poor or unreachable customer service and long appeal delays are repeatedly reported.
- Users report unreliable recovery options and concerns about safety, scams, and high price level for services.
Key Takeaways for Future Customers
- Expect issues with account recovery and prepare backup emails and phone numbers.
- Consider privacy and verification limits before paying for services or linking accounts.
- Be aware of documented customer service gaps when evaluating support or billing disputes.
Media from reviews
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Verified Reviewer
Account hacked, fraudulent charges, no support from Meta
Still looking for an attorney to take my case against Meta (Facebook/Instagram). My verified business page was removed after being hacked, causing losses near $200,000 from ads, clients, and reputation.
Meta ignored all appeals. If you face this, keep records, report to consumer agencies, and seek a tech or consumer protection lawyer.
User's recommendation: Be extremely cautious. If your account is hacked, Meta offers little to no support, and you may lose access to your business and money. Consider alternative platforms that value transparency and user protection.
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