Facebook - Seller was dishonest about product, product was damaged and he is refusing to take the product back and give me a refund. Very unhappy with purchase
Issue filed on the 12/04:
The seller was very kind in delivering my purchase to my house on Friday the 8th.
I bought a fish tank from marketplace for $600 plus $25 delivery. Once I began setting it up (the next day Saturday the 9th), I realized that some parts for filtration that is essential to running the system was snapped and unusable, I even ran some water through it to test and it was leaking.
I then contacted the seller, took some pictures and asked if I could return the tank (for me to deliver it myself) and get my money back.
He said no to a refund and that it was all fine on his end before he left, which was false because I opened the box to find parts already broken before being able to put the system together. My fiancé also found the exact same tank and pictures advertised on Facebook detailing damage and stating that it was on the market for $480.
However, the listing that he sold the tank on, was advertised at $650 (and I bought it for $625), and there was nothing on it about any damages.
I would like to return the tank and get my money back please. (Unfortunately I paid cash for this item).
The seller has also removed his name from the chat somehow and I now cannot see his profile.
Follow up on the 29/04
Yes there still is an issue, the seller has blocked me and refused to respond to my numerous messages and requests for a refund.
I want the tank gone and payment refunded as it is damaged and will cost me more money to fix. The seller did not describe the fault in his advertisement for sale, nor did he try and fix or negotiate the issue.
Please help me to get my money back and purchase returned.
User's recommendation: Pay via bank transfer than cash incase there's an issue and you can't chase the seller.
Monetary Loss: $625.
Preferred solution: Full refund.
Facebook Pros: Keeping in touch with friends and family and using marketplace.
Location: Gold Coast, Queensland
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