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4.4

I had to go to the phone company and I forgot my password so they made me get a whole new phone number my phone number previously was 781-709-****. That was my number for my Facebook and my messenger. Then I got this phone number 781-299-**** every time every time I enter my email password I can't get through I enter the phone number my email password and somebody else name Irvin pops up his whole Messenger account pops up and I can literally be in the conversation I told him how did you get into my account but it's in Spanish and I did not understand I can't get help from anyone there's no way to contact Facebook or messenger it's like almost impossible and this is very frustrating and weird

User's recommendation: I don't have any recommendation because my mind is blown. I don't understand and I don't see how somebody else the whole account is on my phone and it will not accept any of my information to get my account recommendations don't use Facebook and messenger.

Preferred solution: Let the company propose a solution.

Facebook Pros: Keep in touch with people, Connect with other people.

Facebook Cons: Process is frustrating.

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