My Facebook was hacked overnight while I was sleeping. It had sent me an alert to my phone and email asking if I had changed my password.
I clicked on the provided link that said if your didn't change it then click here. But the person had already removed me from my account. They erased my phone number, trusted contacts, added their email over mine and it kept asking me for a code from the app code generator that I've never had. So I have lost 13 years of memories, pictures, my wedding fb page and videos of my grandchild.
I have contacted fb many times with my ID, then marriage certificate with my last name and they deny me. They should have another way for accounts to be fixed for those of us that use our Nicknames as a first name.
This is not ok. They need to uo their security and help get back our accounts!
Location: Elberon, Virginia