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Let me begin with:
I have a FB account " Revathi Vivek". I used to run advt on that account.
For sometime, I had not used the advt account and I created a promotion. For some reason, the advt was accepted and it ran for a single day and stopped.
Reason: Requested payment. I could not make payment as the payment type was not supported due to change of rules. Despite following up many times, with help center, they did not change from automatic payment to manual payment and I could not pay dues and unable to pay advt.
Now, I had opened another Advt account with name " Revathi Sneha Snigdha as I could not change to manual payment.
I funded this account with 3k so that I can run advt and also merge it with Revathi Vivek account so that the dues get cleared.
But strange reason, they disabled this account. I provided supporting documents such as my passport and pan card.
But they have now permanently restricted my account and disabled.
I tried to get in touch with help center for refund of my account at least 10 times but they kept closing my complaint with no proper resolution, There is no business help in refunding my money nor activating my both accounts.
I sent a message to Mark Z.. but it mentioned that I cannot send a I message to him, I tried using various options to get this issue sorted only to realize I am playing a ball game that keeps coming to me but of no use.
VERY DISAPPOINTING FACEBOOK!
User's recommendation: USELESS FACEBOOK HELP CENTER.
Monetary Loss: $3000.
Preferred solution: 1)Refund of my account, 2)Activate my Revathi Sneha Snigdha Account- (Case #189487663053279) 3)And change my payment method of Revathi Vivek to Manual and allow me to clear my dues.
Facebook Cons: I cant access my account.