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I went to log into Facebook a couple of days ago. It wouldn't take my password.

A message stated my password was changed 3 weeks ago. I DID NOT CHANGE IT. I have had a few Messenger chats with people on my "friends list." Or so I thought. Turns out someone hacked my account.

my "friends" did not send those messages to me. So I tried to RESET my password. I clicked on email me a CODE. No response came to my email.

So i entered an ALTERNATE email. Got a reply telling me to DOWNLOAD my ID to verify who i am. I DID SEND MY DRIVER'S LICENSE picture but covered my number with my finger for privacy. I hope that response was really to FACEBOOK and not another HACKER!!

Still no response. I can see my account picture but can't access it!

PLEASE HELP! Lucy Marrash Ford PLEASE USE hannahlu@***.net

Product or Service Mentioned: Facebook Customer Care.

Preferred solution: access to my FACEBOOK ACCOUNT.

Facebook Pros: Listen to my virtual church service, Keeping in touch, Stay connected with my family my photos, Keeps me in touch with friends and family.

Facebook Cons: Stop blocking my account, To many hackers and no help.

Location: Lumberton, North Carolina

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