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On April 30 I went to open up FB I received a notification stating to refresh my page that somebody gotten into my account when trying to refresh it would open for a minute then again the notification popped up. I was very frustrated decided to reset my password when I reset my password I noticed another email underneath mine and a phone number that I did not recognize.

So every time I would reset my password they would send a code to this phone number that I did not know I received an email after several attempts of trying to get back onto Facebook that I had not followed the community guidelines I unfair considering Im a 55-year-old woman and what kind of guidelines am I going to not follow I feel that somebody has hacked my account it was either posting things that were not the community guidelines or I dont know so every time I would reset my password they would send a code to this phone number that I did not know I received an email after several attempts of trying to get back onto Facebook that I had not followed the community guidelines I feel this is completely unfair considering Im a 55-year-old woman and what kind of guidelines am I going to not follow I feel that somebody has hacked my account and was either posting things that were not the community guidelines or I dont know what has happened maybe I have been hacked.

I had several friends look for my accounts and said Facebook was completely gone they could not find me when trying to find a customer service support Facebook does not allow you to speak to human you have to go through hoops and ladders to be able to even try to get your account back even if you were wrongfully shut down on Monday, May 3 my Instagram same thing happened somebody elses email addresses on there and when I try to get back in it would let me in for a minute then would long me out.

I have received several emails to try to get back into my account and reset my password but I am unable to do so please somebody help me with getting back into my accounts I think the most thing Im upset about is all the pictures Ive been on Facebook since the day they started and same for Instagram please if anybody can help me to get my accounts back I would greatly appreciate it because I was definitely wrongfully accused of not following the community guidelines. And if it was the community guidelines why would they keep on sending me codes to reset my password.

User's recommendation: Make sure to log every time you use FB or Instagram.

Preferred solution: I just want to get back on my Facebook and Instagram accounts.

Facebook Pros: Staying in touch with family.

Facebook Cons: When facebook diabled my account.

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