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This business is a scam! Cancelled my flight and trying to charge me $30 to refund my ticket.

I hope someone looks into their activities. Attached the email they sent me. Dear Sir/Madam, We're sorry to let you know that your flight LH8864 has been cancelled. We have been in contact with the airline to ask for alternatives but unfortunately they have no flights they can offer you.

Therefore we have to cancel the whole booking and give full refund for the whole ticket to you. Before we can proceed with the refund, you need to reply back to this e-mail that you have received this information. The money will be refunded to the original form of payment. Please note however, that a possible paid credit card or bank payment fee will not be refunded.

Please also note that due to the current situation, the handling time for your refund will be longer than usual. We are unable to give you an exact time as the airlines are also faced with a massive workload, but we will of course do our very best to get your refund to you as soon as possible. You will receive an email when your refund has been processed. Please wait for that email before trying to contact us through phone or email or on social media because our current answering times, which goes for everyone in the flight industry, are much longer than usual.

We sincerely apologise for the inconvenience this will cause you. Kind regards, Madhura P, Customer Service Gotogate

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